Summary
Overview
Work History
Education
Skills
Languages
About Me
References
Timeline
Generic

Ashley Lee

Romulus

Summary

Dependable Purchasing Clerk with robust experience in managing supplier relations, negotiating contracts, and controlling inventory. Strengths lie in streamlining purchasing procedures, reducing costs, and improving efficiency. Demonstrated skills in vendor management and supply chain operations, contributing to improved business performance. Committed to maintaining high standards of accuracy and professionalism.

Overview

9
9
years of professional experience

Work History

Purchasing Clerk

Jade Scientific
Westland
07.2022 - Current
  • Maintained company product inventories and kept tabs on materials that were running low.
  • Managed the procurement process from requisition to delivery.
  • Conducted market research to determine appropriate pricing.
  • Analyzed price proposals and financial reports to identify reasonable prices.
  • Managed inventory levels to meet production needs while minimizing excess stock.
  • Monitored supplier performance to ensure contractual obligations were met.
  • Processed payments for goods received according to payment terms agreed upon by both parties.
  • Analyzed purchase requisitions and determined the best purchasing option.
  • Utilized procurement software to streamline purchasing processes and improve accuracy.
  • Coordinated with finance and accounting to ensure timely payments to suppliers.
  • Conducted cost analyses to identify opportunities for savings.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
  • Updated and maintained purchasing records and reports.
  • Reviewed contracts for accuracy prior to signing off on them.
  • Developed and implemented policies and procedures for the purchasing department.
  • Obtained multiple price quotes from suppliers to identify most reasonable costs for goods.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Obtained quotations from vendors, negotiated pricing, and arranged delivery schedules.
  • Reviewed purchase orders for accuracy and compliance with company policies.

Customer Service Representative

Jade Scientific
Westland
07.2022 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Strengthened customer retention by offering discount options.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Updated databases with new and modified customer data.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Collected deposits or payments and arranged for billing.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Sales Associate

The Flower Bowl
Inkster
12.2019 - 07.2022
  • Developed trusting relationships with customers by making personal connections.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Attended weekly team meetings to review performance goals and objectives.
  • Demonstrated product features and benefits for customers' needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Handled returns and exchanges according to company policies.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Collected payments and provided accurate change.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Optician

America's Best Contacts and Glasses
Dearborn Heights
03.2016 - 05.2019
  • Monitored patient progress while wearing new lenses or frames.
  • Participated in continuing education courses related to optometry technology advances.
  • Maintained records of prescriptions, orders and payments.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Dispensed contact lenses upon completion of fitting process.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Maintained accurate records of all transactions in computer system.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Managed client frame selection processes and walked through lens options.
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
  • Organized inventory according to product type and manufacturer specifications.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Submitted patient insurance forms and managed simple bookkeeping.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Evaluated prescriptions along with clients' work and personal visual requirements.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Supervised and contributed to training student opticians.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Conducted follow-up calls to ensure customer satisfaction with purchase.

Education

High School Diploma -

Lincoln Park High School
Lincoln Park, MI
06-2013

Skills

  • Procurement process
  • Contract negotiation
  • Market analysis
  • Supplier performance
  • Inventory management
  • Cost analysis
  • Purchase order review
  • Payment processing
  • Customer service
  • Problem solving
  • Detail orientation
  • Order placement
  • Teamwork and collaboration
  • Policy development
  • Effective communication
  • Team collaboration
  • Vendor engagement
  • Professionalism
  • Relationship building
  • Reliability
  • Purchasing
  • Shipment verification
  • Order tracking
  • Purchase order fulfillment
  • Expediting orders
  • Inventory oversight
  • Product tracking

Languages

English
Professional

About Me

I am a hard working full time employee and mother. I strive to be my absolute best in both my personal and professional life. I work within the community as a city cheer coach on my free time. I have a the skills, mentality, and ambition that would fit any company's standard. I am reliable, goal driven, with a positive perspective.

References

  • Emily Lindsey 313-652-5311 - Family Friend.
  • Mariah Arnold 313-213-6243 - Previous Co-Worker.
  • Rachel Singleton 313-737-8710 - Current Co-Worker.

Timeline

Purchasing Clerk

Jade Scientific
07.2022 - Current

Customer Service Representative

Jade Scientific
07.2022 - Current

Sales Associate

The Flower Bowl
12.2019 - 07.2022

Optician

America's Best Contacts and Glasses
03.2016 - 05.2019

High School Diploma -

Lincoln Park High School

Similar Profiles

CREATE PROFILE