Ashley Lee
Commerce,TX
Summary
Motivated job seeker with a strong desire to join a dynamic company that offers challenging opportunities within a rewarding and growing team environment. Possessing extensive knowledge of service delivery and proven multitasking abilities, dedicated to maintaining professional relationships that drive business results and increase profitability.
Overview
13
13
years of professional experience
Work History
CSR - Customer Service Representative
Chewy
09.2021 - Current
- Call center job
- Efficiently handled incoming calls, took orders accurately, and responded to inquiries
- Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
- Demonstrated empathy and active listening skills, & gaining rapport, resulting in a higher rate of customer satisfaction and repeat business.
- Managed up to 50-80 incoming calls a day from customers, & more during peak season. While on these calls I would help them place orders from company website or help them fix their accounts, really anything they needed that i could help with
Customer Service Representative/Sales Associate
V&M Granite and Remodeling, LLC
03.2021 - 07.2021
- Assisted customers with questions
- Utilized effective communication skills to handle a variety of customer interactions including email, inbound calls, and outbound calls
- Managed and updated inventory records regularly
- Provided customer assistance by addressing inquiries and satisfying their needs for product purchases
- Organized and coordinated the installation of jobs, along with scheduling estimate appointments.
Receptionist
KWIK KAR LITTLE ELM
02.2012 - 07.2016
- Answered phones, obtained estimates, processed payroll and taxes, worked fleet accounts, vendor accounts
- Generated monthly reports and conducted audits
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Collected fleet payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Achieved state inspection badge and facilitated inspections, along with sales of required items to rectify issues preventing vehicles from passing.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Skills
- Microsoft Office
- Receptionist
- State inspection license
- Customer Service
- Team Member
- Bookkeeping
- Filing
- QuickBooks
- Accounts Payable
- Accounts Receivable
- Office Management
- Cold Calling
- Accounting
- Payroll
- Documentation review
- CRM Software
- Call center experience
- Professional telephone demeanor
- Microsoft Outlook
- Payment Processing
- Scheduling
- Building rapport
- Product Knowledge
- Microsoft Excel
- Product Education
Additional Information
SKILLS & ABILITIES
Microsoft Excel
Microsoft Word
Book Keeping
Customer Service
Assessments
- Receptionist, Proficient, 11/01/19, Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Attention to Detail, Familiar, 03/01/19, Identifying differences in materials, following instructions, and detecting details among distracting information.
Timeline
CSR - Customer Service Representative
Chewy
09.2021 - Current
Customer Service Representative/Sales Associate
V&M Granite and Remodeling, LLC
03.2021 - 07.2021
Receptionist
KWIK KAR LITTLE ELM
02.2012 - 07.2016