Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Lee

Bakersfield,CA

Summary

With over 20 years of experience in the healthcare industry, I have excelled in assisted living, hospice care, medical device, and pharmaceutical sales, consistently serving as the trusted face of the organizations I represent. My expertise lies in delivering compassionate, patient-centered care while ensuring compliance with state regulations and admission criteria. Known for my ability to coordinate seamlessly between patients, families, and healthcare teams, I bring a detail-oriented approach to every aspect of my work, from assessments to documentation. My passion for building relationships and driving excellence has allowed me to successfully connect patients with the care they need while upholding the highest standards of service.

Overview

22
22
years of professional experience

Work History

Community Relations Director

The Pointe at Summit Hills
Bakersfield, CA
12.2022 - Current
  • Ranked #1 out of 43 Community Relations Directors for 2024.
  • Ranked #2 out of 43 Community Relations Directors for 2023.
  • Execute community tours that fit the needs of future residents.
  • Coordinate with hospitals to gather critical medical information to ensure accuracy in the level of care in the community, and compliance with state regulations.
  • Conduct patient assessments to determine appropriate care levels for incoming residents, ensuring alignment with community capabilities and state regulations.
  • Spearheaded projects to optimize community operations, creating reports to support community development.
  • Develop strong relationships with local community leaders, healthcare providers, and organizations to enhance visibility, and strengthen the community’s presence and impact.
  • Organize community-driven events and open houses, balancing community engagement with profit-seeking objectives.
  • The spokesperson for community public relations oversees social media and in-person engagements to enhance brand visibility.

Senior Customer Care Coordinator

Traditions Health
Bakersfield, CA
07.2018 - 12.2022
  • Achieved a 334% increase in patient census over three years.
  • Top-ranked in the company for three years in a row.
  • Coordinate with hospitals to gather documentation to support admission, ensuring accuracy and compliance with hospice standards.
  • Met with families to provide compassionate hospice education, explaining the benefits, care processes, and available resources to ensure informed decisions.
  • Created comprehensive business plans and managed multiple budgets, ensuring financial health and strategic alignment with organizational goals.
  • Developed and designed promotional brochures that were engaging and tailored to highlight local community features, effectively promoting the organization's presence and services within the community.
  • Served as a resource for families and the community, increasing awareness of hospice care through education and relationship-building efforts.
  • Coordinated and facilitated the placement of hospice patients as needed, ensuring timely and appropriate care transitions.

Hospice Specialist

Kindred Hospice
Bakersfield, CA
09.2015 - 07.2018
  • Exceeded monthly and quarterly sales targets, earning recognition as a top-performing sales representative.
  • Coordinate with hospitals to gather documentation to support admission, ensuring accuracy and compliance with hospice standards.
  • Met with families to provide compassionate hospice education, explaining the benefits, care processes, and available resources to ensure informed decisions.
  • Created comprehensive business plans and managed multiple budgets, ensuring financial health and strategic alignment with organizational goals.
  • Developed and designed promotional brochures that were engaging and tailored to highlight local community features, effectively promoting the organization's presence and services within the community.
  • Served as a resource for families and the community, increasing awareness of hospice care through education and relationship-building efforts.
  • Coordinated and facilitated the placement of hospice patients as needed, ensuring timely and appropriate care transitions.

Sales Consultant Representative

Aerocrine
Bakersfield, CA
09.2014 - 09.2015
  • Top District Sales: 1st and 2nd Quarter, 2015.
  • Successfully targeted healthcare professionals, including allergists, pulmonologists, pediatricians, and primary care physicians.
  • Effectively expanded sales and market presence across a broad geographic region, demonstrating the ability to manage and grow business in diverse, expansive territories.
  • Led comprehensive product demonstrations and training sessions for healthcare providers.

Diabetes Sales Specialist

Touchpoint / AstraZeneca
Bakersfield, CA
04.2014 - 09.2014
  • Demonstrated a deep understanding of diabetes medications, including insulin therapies, to effectively communicate the benefits and usage to healthcare providers.
  • Built and maintained strong relationships with key decision-makers, including endocrinologists, primary care physicians, and pharmacists, leading to increased product adoption and market share.

Senior Device Sales Specialist

Teva Women's Health
Bakersfield, CA
04.2008 - 12.2013
  • Achieved 115% attainment for 2013.
  • Ranked 6th (6 out of 188) in the nation in 2012 / Gold Cup
  • Ranked 11th in the nation (11 out of 194) in 2011 / Gold Cup
  • Ranked as a top tier in the nation for 2010.
  • Managed a portfolio of 200 accounts, generating approximately $1,000,000 in annual sales.
  • Completed quarterly comprehensive training on medical devices, including technical specifications, safety protocols, and proper usage, ensuring expertise in product application.
  • Assisted physicians during live procedures to ensure accurate placement of devices, offering real-time guidance and corrections when necessary.
  • Negotiated reimbursement rates and terms for Medi-Cal and local Kern Medi-Cal, ensuring favorable financial arrangements, and smooth claims processing to support optimal benefits for both Teva and the purchaser.
  • Created strategies to develop and expand existing customer sales.
  • Designed and implemented targeted sales strategies that resulted in a remarkable 100% to 300% increase in annual sales.

District Trainer /Pharmaceutical Sales Representative

Reliant Pharmaceuticals
Bakersfield, CA
05.2003 - 04.2008
  • Promoted to District Trainer
  • Developed district-level teams to enhance overall performance and effectiveness
  • Spearheaded the introduction and promotion of a major product, overcoming the challenge of a product name change from Omacor to Lovaza mid-launch to drive its successful market entry and adoption
  • Built, supported, and maintained relationships with cardiologists, internal medicine specialists, cardiovascular surgeons, physicians, nurses, and all levels of office staff
  • Promoted from sales representative to senior representative then trainer within a short period

Education

Bachelor Of Science (B.S.) -

East Central University
Ada, OK
05.1994

Skills

  • Sales management
  • Community networking
  • Problem-solving
  • Clinical assessment
  • Healthcare regulations
  • Hospital sales
  • Competitive differentiation
  • Attention to detail

Timeline

Community Relations Director

The Pointe at Summit Hills
12.2022 - Current

Senior Customer Care Coordinator

Traditions Health
07.2018 - 12.2022

Hospice Specialist

Kindred Hospice
09.2015 - 07.2018

Sales Consultant Representative

Aerocrine
09.2014 - 09.2015

Diabetes Sales Specialist

Touchpoint / AstraZeneca
04.2014 - 09.2014

Senior Device Sales Specialist

Teva Women's Health
04.2008 - 12.2013

District Trainer /Pharmaceutical Sales Representative

Reliant Pharmaceuticals
05.2003 - 04.2008

Bachelor Of Science (B.S.) -

East Central University

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Ashley Lee