Ashley Lee
Fairfield,AL
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Walgreens
Birmingham, AL
09.2022 - Current
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
Banking Associate
Regions Bank
Hoover, AL
10.2020 - 09.2022
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits, and account services.
- Modified, opened and closed customer accounts.
- Resolved problems or discrepancies concerning customers' accounts.
Telesales Representative
AT&T
Hoover, AL
06.2018 - 10.2020
- Generated new sales opportunities by upselling and cross selling additional products and services.
- Provided technical advice and troubleshooting assistance when needed during customer interactions.
- Resolved customer complaints by escalating calls to proper department.
Sales Associate
Metro PCSInc
Birmingham, AL
11.2013 - 06.2018
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Bessemer City High School
Bessemer, AL05-2010
Skills
- Technical support
- Customer service
- Issue resolution
- Account management
- Data entry
- CRM software
- Communication skills
- Sales skills
- Time management
- Salesforce
- Call center experience
- Active listening
- Empathy and patience
Timeline
Customer Support Specialist
Walgreens
09.2022 - Current
Banking Associate
Regions Bank
10.2020 - 09.2022
Telesales Representative
AT&T
06.2018 - 10.2020
Sales Associate
Metro PCSInc
11.2013 - 06.2018
High School Diploma -
Bessemer City High School