Ashley Lee
Fairfield,AL
Summary
Dynamic Customer Support Specialist with a proven track record at Homesafe Alliance LLC, excelling in issue resolution and active listening. Enhanced client retention by 85% and consistently surpassed KPIs. Proficient in CRM software, and dedicated to delivering exceptional customer service with empathy as well as patience.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
Homesafe Alliance LLC
Houston, Texas
03.2025 - 06.2025
- Improved agent soft skills like active listening and empathy.
- Assisted families with military moves.
- Exceeded monthly KPIs for resolution time.
Contact Center Agent
Walgreens
Chandler, Arizona
09.2022 - 03.2025
- Managed customer returns
- Filed complaints with patience and understanding.
- Identified resolutions to ensure customer satisfaction.
Telesales Representative
AT&T
Hoover, AL
06.2018 - 09.2022
- Provided assistance in locating products and finalized transactions.
- Explained details about new products and promotions.
- Offered available tv and internet packages at address provided.
Sales Associate
Metro PCSInc
Birmingham, AL
11.2013 - 10.2018
- Prepared quotes and estimates.
- Improved client retention by 85%.
- Actively participated in weekly cross-functional team updates.
Education
High School Diploma -
Bessemer City High School
Bessemer, AL05-2010
Skills
- Technical support
- Customer service
- Issue resolution
- Account management
- Data entry
- CRM software
- Communication skills
- Sales skills
- Time management
- Salesforce
- Call center experience
- Active listening
- Empathy and patience
Education and Training
other
Timeline
Customer Support Specialist
Homesafe Alliance LLC
03.2025 - 06.2025
Contact Center Agent
Walgreens
09.2022 - 03.2025
Telesales Representative
AT&T
06.2018 - 09.2022
Sales Associate
Metro PCSInc
11.2013 - 10.2018
High School Diploma -
Bessemer City High School