Ashley Lee Chong
Union City,PA
Summary
Experienced and detail oriented professional with 9 years of customer service experience. Utilizes efficient workflow management to maintain smooth operations during peak hours and thrive under pressure to ensure completion of orders to guest satisfaction. Recognized for teamwork and adaptability, contributing to a positive atmosphere in fast-paced environments. Knowledge of inventory control and managing supplies to ensure a well stocked station throughout shift.
Overview
6
6
years of professional experience
Work History
Florist Assistant and Farm Hand
Farm Nine
4 South Tubb Street, Oakland FL, 34760
02.2023 - 04.2025
- Collaborated with team members on both small and large scale projects, contributing to successful completion of orders on time, delivery when applicable, and within budget
- Individually and with team members; managed daily opening and closing tasks, including organization and cleanliness of store premises and workspace to help prepare for customers and special events or holidays.
- Prepared incoming flower stocks for inclusion in arrangements and special orders.
- Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.
- Successfully transport, set up, and strike, wedding and event florals on my own and as a team of 2-4 depending on event size.
- Provided exceptional customer service by greeting customers warmly, listening attentively, answering questions about products and services, and creating a custom arrangement based on customer's personal taste or themes.
- Assist in the planting, cutting and transporting flowers grown on the owners farm to the storefront for prep and sale.
- Oversaw daily feeding and watering of farm livestock to include ducks, chickens, goats, cows, donkeys, and one sheep.
- Collected, washed, packed, and transported eggs to storefront for sale.
- Cleaned stalls, pens, and water stations to keep animals healthy.
Bartender
Breeze
7 E Dakin Ave, Kissimmee FL, 34741
03.2022 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Server
Hal’s Bar and Grill
3225 Babcock Blvd, Pittsburgh, PA
02.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Prepared alcoholic and non alcoholic drinks for my guests. Each server was required to learn and be their own bartender.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Volunteered many times for extra shifts as the party server with anywhere from 15-40 guests in the rental space.
Education
Bachelor of Science - Exercise Science And Nutrition
Gannon University
109 University Square, Erie, PA 1654101-2019
Skills
- Work under pressure
- Interpersonal skills
- Knowledge of bar equipment
- Attention to detail
- General beer knowledge to give tailored recommendations
- Teamwork and collaboration
- Problem-solving abilities
- Positive attitude and the drive to please
- Reliability
- Adaptability and flexibility
- floral arranging
Timeline
Florist Assistant and Farm Hand
Farm Nine
02.2023 - 04.2025
Bartender
Breeze
03.2022 - 01.2023
Server
Hal’s Bar and Grill
02.2019 - 03.2020
Bachelor of Science - Exercise Science And Nutrition
Gannon University