Ashley Leggett
Jackson,MS
Summary
Committed to delivering outstanding service and unparalleled support, this professional is dedicated to ensuring customer satisfaction. With a strong proficiency in utilizing customer service best practices, they excel at finding innovative solutions for customer needs. Their focus is on providing exceptional service that exceeds expectations and fosters positive customer relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Sales Representative
Walmart
01.2021 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Technical Support Representative
Conduent
08.2019 - 12.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Patient Care Coordinator
Baptist Memorial Hospital Desoto
06.2017 - 07.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
HS Diploma -
Cornerstone Correspondence Christian School
Townsend, GA05.2012
Skills
- Customer Service Expertise
- Healthcare Communication
- POS Systems
- Inventory Management
- Medical Terminology
- Healthcare Product
- System Navigation
- Training and Self Development
- Payment Processing
- Conflict Resolution
- Data Entry Accuracy
- Empathy and Active Listening
- Strong Time Management
- Meticulous Attention To Detail
- Inbound Call Handling
- Customer Advocacy
- Patience
- Call center experience
- Live chat support
- Sales strategy
- Sales Reporting
- Network diagnostics
- Technical issues analysis
Languages
English
Native or Bilingual
Timeline
Customer Service Sales Representative
Walmart
01.2021 - Current
Technical Support Representative
Conduent
08.2019 - 12.2020
Patient Care Coordinator
Baptist Memorial Hospital Desoto
06.2017 - 07.2019
HS Diploma -
Cornerstone Correspondence Christian School