Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Leiva

Burbank,CA

Summary

Dynamic Assistant Manager at Shoe Palace with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and conflict resolution, I successfully mentored staff, improved operational efficiency, and ensured accurate financial reporting, contributing to a positive store environment and increased profitability.

Diligent sales leads with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Shoe Palace
11.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

High School Diploma -

John Burroughs High School
Burbank, CA
05-2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Recruiting and interviewing
  • Sales strategies
  • Retail operations management
  • Staff development
  • Sales growth
  • Policy enforcement
  • Employee performance evaluations
  • Adaptability and flexibility
  • Scheduling and planning
  • Coaching and mentoring
  • Recruitment and hiring
  • Sales monitoring
  • Sales forecasting
  • Closing oversight
  • Team motivation techniques
  • Teamwork and collaboration
  • Employee engagement
  • Customer service and satisfaction

Languages

Spanish
Limited Working

Timeline

Assistant Manager

Shoe Palace
11.2021 - Current

High School Diploma -

John Burroughs High School