Ashley Leleux
Lake Elsinore,CA
Summary
Adept in office administration and customer service, I excel in fostering team collaboration and enhancing customer satisfaction. Skilled in managing financial reports and resolving customer complaints, my proficiency in computer skills and strong organizational abilities drive operational efficiency and service excellence.
Overview
2
2
years of professional experience
Work History
Office Administration
Market Refridgeration
- Maintained open lines of communication between office administration and field teams, fostering collaboration towards shared goals.
- Delegated dispatching to appropriate team members
- Performed general office administration and management functions.
- Supported office administration with various tasks including supply inventory management and document processing.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Communicated with off-site staff daily via emails, telephone for scheduling and inventory purposes.
Customer Service Representative
Activated Events
07.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Merchandise and Customer Service
Chelsea B
01.2022 - 04.2023
- Trained new employees on company policies and procedures, resulting in improved performance metrics.
- Provided comprehensive support during peak periods or staff shortages, demonstrating flexibility and adaptability as needed for overall success within the team dynamic.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Ordered appropriate materials to complete necessary products and tasks
- Facilitated smooth office operations by managing supplies inventory.
Education
High School Diploma -
La Vista High School
Fullerton, CA06.2004
Skills
- Office Administration Experience
- Customer Service and Communication
- Proficient computer skills
- Strong written and verbal communication skills
- Organization skills
Timeline
Customer Service Representative
Activated Events
07.2023 - 04.2024
Merchandise and Customer Service
Chelsea B
01.2022 - 04.2023
Office Administration
Market Refridgeration
High School Diploma -
La Vista High School