At Petsmart, I leveraged my expertise in animal handling and grooming techniques to enhance pet well-being and customer satisfaction, fostering strong relationships through exceptional service. Demonstrating patience, empathy, and a continuous learning attitude, I contributed to business growth and client retention, ensuring high-quality care and support for diverse dog breeds.
Hi, I’m
Ashley Lemmerman
Minneapolis,MN
Summary
Overview
6
years of professional experience
Work History
Petsmart
Dog Groomer
12.2018 - Current
Job overview
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
- Fed, walked and bathed animals.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Collaborated with team members to share knowledge and improve overall service quality.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
Little Falls High School
University Overview
Skills
- Patience and Empathy
- Animal handling expertise
- Relationship Building
- Customer Service
- Appointment Scheduling
- Reliability and punctuality
- Pet Grooming Techniques
- Dog Breed Familiarity
- Nail Trimming Abilities
- Record Keeping Abilities
- Ear Cleaning Techniques
- Canine Behavior Knowledge
- Paw Pad Care
- Continuous Learning Attitude
- Clipper Proficiency
- Scissor Skills
- Grooming best practices
- Safe nail trimming
- Professionalism and Ethics
- Hand-Eye Coordination
- Safety Procedures
- Sanitation Practices
- Fur cutting techniques
- Gentle Restraint Methods
- Verbal and written communication
- Animal first aid
- Stress reduction techniques
- Tool sanitation methods
- Facility policies and procedures
- Price Negotiation
- Nail Trimming
- Sanitation Procedures
- Attention to Detail
- Animal Grooming
- Customer Communication
- Human and Animal Safety
- Honest and Dependable
- Teamwork and Collaboration
- Animal Care
- Dependable and Responsible
- Problem-Solving
- Critical Thinking
- Team building
- Work Prioritization
- Equipment Disinfection
- Decision-Making
- Facilities Maintenance
- Problem Identification
- Information Collection and Recording
- Supply Unloading and Storage
- Treatment Planning
- Work Planning
- Organizational Skills
- Pet Owner Advisory
- Animal Behavior Education
- Tick Removal
- Progress Documentation
- Physical Condition Monitoring
- Feeding and Watering
- Animal Observations
- Animal Training
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
Timeline
Dog Groomer
Petsmart
12.2018 - Current
Little Falls High School