Ashley Lengen
Buffalo-Niagara Falls Area,United States of America
Summary
Experienced sales and service support professional with over 10 years in customer engagement and ecommerce. Proven track record in order processing, inventory management, and leading retail sales teams. Adept at running live-stream sales and building customer loyalty through innovative engagement strategies.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Streamer
Whatnot
Buffalo, New York
04.2025 - Current
- Hosted engaging live shopping streams, increasing viewer retention and sales
- Presented and demonstrated products on camera, answering questions and promoting limited-quantity items
- Managed live pricing, Buy It Now listings, flash sales, and bundle deals during streams
- Built a welcoming, interactive community through chat engagement, giveaways, and themed shows
- Curated inventory and created show concepts to increase viewer retention and conversion
- Adapted sales strategy in real time based on audience behavior and demand
- Maintained a professional on-camera presence while multitasking live chat, inventory, and sales
Sr. Service Support Representative
Thermo Fisher Scientific
Grand Island, United States
01.2021 - 06.2025
- Managed complex service orders and collaborated with cross-functional teams for efficient support.
- Sending quotes to customers for repairs and parts.
- Order placement: Parts, Instrument replacements, reagent shipping, write-off orders, billable orders and return orders.
- Lending support to the field engineers, Contracts team, technical support department, and the North America and Canada Repair Centers.
- Analyzed departmental processes, identified and implemented key improvements.
- Drove initiatives for better service management across North America and Canada.
Data Entry Specialist
BCB INTERNATIONAL, LLC
Buffalo, United States
09.2018 - 01.2021
- Optimized data entry processes, enhancing database reliability and team performance.
- Classifying products and making sure products meet requirements.
- Facilitating the import of goods and Working closely with FDA, EPA and customs.
- Analyzed customer data to improve entry processes and database reliability.
- Assisted team in meeting critical deadlines through proficient data management.
- Coordinated with cross-functional teams to ensure compliance with regulatory standards.
Sales Manager
Steve Madden
Niagara Falls, United States
02.2017 - 07.2018
- Opened and closed sales floor.
- Shared product knowledge with customers while making personal recommendations.
- Ran monthly conference calls, and handled customer complaints.
- Boosted store revenue by implementing strategic sales techniques.
- Revamped visual merchandising, enhancing the aesthetic appeal and customer engagement.
- Coached new staff, improving team performance and customer satisfaction.
Sales Associate/Visual Assistant
Steve Madden
Niagara, United States
12.2014 - 03.2017
- Implemented effective visual merchandising strategies, boosting shopper engagement and sales.
- Coached and developed new staff, enhancing team performance and customer satisfaction.
- Oversaw inventory management ensuring optimal stock levels.
- Worked as a team member to provide the best level of service to customers.
- Received and process cash and credit payments for in-store purchases.
- Boosted store sales through effective visual merchandising and customer engagement.
- Collaborated with team to streamline in-store processes, improving service speed.
- Enhanced team efficiency by optimizing in-store operations.
Saleswoman
Lord + Taylor
Buffalo-Niagara Falls Area
04.2016 - 08.2016
- Generated sales by determining customer's needs.
- Developed and maintained clientele.
- Opened new charge accounts.
- Maintained floor standards including replenishment and presentation as well as the general appearance and cleanliness of department.
- Understand all systems and procedures relating to sales and credit transactions.
- Monitored sales metrics to optimize performance and exceed sales targets.
- Partnered effectively with team members to enhance customer service and drive sales.
Dietary Aide
Elderwood
Niagara Falls, United States
10.2011 - 08.2015
- Food preparation and delivery.
- Maintained food temperatures, practicing hygiene and sanitation, and handling food safely.
- Setting up and cleaning dining areas, collecting used dishes and utensils, and restocking ingredients.
- Ensuring the kitchen and equipment are clean and well-maintained.
- Managed dietary requirements and meal planning for 100+ residents, ensuring nutritional standards.
- Assisted in training new staff to uphold health and safety standards in food preparation.
- Worked closely with healthcare staff to align dietary services with patient care objectives.
- Monitored inventory to ensure availability of necessary ingredients for special diets.
Education
Bachelor's degree - Creative Writing
Empire State University
03.2021 - 12.2025
Skills
- Customer Engagement Strategies
- Live Stream Management
- Order Fulfillment
- Inventory Control
- Team Leadership
- Data Entry
- Product Knowledge
- Organization Skills
- Team Building
- Sales Management
- Phone Etiquette
- In-store Marketing
- Deadline Oriented
- Creative Writing
- Customer Service
- Process Improvement
Timeline
Streamer
Whatnot
04.2025 - Current
Bachelor's degree - Creative Writing
Empire State University
03.2021 - 12.2025
Sr. Service Support Representative
Thermo Fisher Scientific
01.2021 - 06.2025
Data Entry Specialist
BCB INTERNATIONAL, LLC
09.2018 - 01.2021
Sales Manager
Steve Madden
02.2017 - 07.2018
Saleswoman
Lord + Taylor
04.2016 - 08.2016
Sales Associate/Visual Assistant
Steve Madden
12.2014 - 03.2017
Dietary Aide
Elderwood
10.2011 - 08.2015