Ashley Leone
Brooklyn,NY
Summary
Responsible & highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Flexible schedule, creative, and collaborative.
Overview
10
10
years of professional experience
Work History
Sales Associate/Candle Maker
Blow Me Candle Co.
Santa Monica, CA
02.2023 - 12.2023
- Greeted & engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Developed relationships with customers to encourage repeat business and a feeling or comfort and familiarity when they came back in.
- Built and maintained relationships with peers and upper management to drive team success.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Analyzed customer feedback data to recommend improvements in service quality.
- Learned how to make candles from start to finish, restocked & sent off to wholesale orders & customers.
- Familiar with Square, Faire, facilitating online orders & customer service calls.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Worked for a small business ran by all women and easily adapted to learn new tasks & skills as they were needed.
- Still help with social media & messaging back customers on Instagram & Faire.
Social Media Manager
Blow Me Candle Co.
Santa Monica, CA
12.2023 - Current
- Respond to DM's daily & promptly with Blow Me Candle Co.'s tone and friendly personality to ensure an overall good experience on any platform
- Post & repost stories and interact with customers through comments and DM chats on Instagram in a timely manner
- Manage the daily operations of all assigned social media accounts
- Respond to vendors/customers on Faire about their online orders, fix any problems that might arise, and greet them when they first place an order
- Update boss on matters that pertain soley to her, and take care of the response she wishes to relay
- Bring to light the general questions customers have so that we can better serve our cliental
Artist
Self Employed Writer
Los Angeles, CA
01.2014 - Current
- Empathetic & relatable
- Connect easily with others
- Creative and can adapt to new situations, events, scenarios easily
- Learned the ability to separate personal from business
- Come up with innovative ways to market a product or see different point of views easily
- Navigate social media easily and effectively
- Easy going, hard working & passionate
Singer Songwriter
Songfinch
Los Angeles, CA
10.2022 - Current
- Built studio with necessary equipment and instruments to deliver meaningful music.
- Empathize with others easily and swiftly create a song/ experience to their liking.
- Effectively communicate and make any changes necessary for the customers liking.
Songwriter
BMG / Big Loud
Los Angeles, CA
01.2018 - 01.2022
- Developed strong interpersonal skills to deal with different personalities.
- Problem solved how to get from point A to point B effectively and kindly.
- Wrote and recorded original music in alignment with brand identity and creative goals.
- Developed music for licensing with television, radio, film and commercial customers.
- Adapted to new songs, concepts and arrangements quickly and professionally.
Waitress
Flipside
Nashville, TN
01.2016 - 12.2017
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stocked service areas with supplies during slow periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented food and beverages to guests at tables.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
High School Diploma -
Germantown Academy
Fort Washington06.2014
Some College (No Degree) -
Belmont University
Nashville, TNSkills
- Friendly & helpful demeanor
- Team Collaboration
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Attention to Detail
- Relationship Building
- Social Media Platforms
- Taking Cues and Direction
- Creative Thinking
- Verbal and Written Communication
- Organizational Skills
- Customer Service
- Confidence
Affiliations
- Pretty good at Mario Kart.
- Check in to make sure my Eagles win every Sunday.
- Keep a book off "A Court of Thorns & Roses" series on me in my bag at all times at the moment.
- Like finding new poetry to read.
References
References available upon request.
Timeline
Social Media Manager
Blow Me Candle Co.
12.2023 - Current
Sales Associate/Candle Maker
Blow Me Candle Co.
02.2023 - 12.2023
Singer Songwriter
Songfinch
10.2022 - Current
Songwriter
BMG / Big Loud
01.2018 - 01.2022
Waitress
Flipside
01.2016 - 12.2017
Artist
Self Employed Writer
01.2014 - Current
High School Diploma -
Germantown Academy
Some College (No Degree) -
Belmont University