Ashley Leone
Lake City,CA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Represenative
Florida Pest Control
Lake City, Florida
12.2022 - 07.2023
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales Advocate
Cricket Wireless
03.2020 - 10.2020
- Understand customers’ needs and help them discover how our no contract products meet those needs, Possess a competitive spirit and desire to meet and exceed sales goals, Multi-task in a fast paced team environment, Educate and engage customers through product demonstrations, Interact with customers and provide prompt and courteous customer service to all customers and more
- Provided excellent customer service, responding promptly to customer inquiries and complaints.
- Maintained accurate records of all sales activities within the CRM system.
- Assisted customers in selecting products that best fit their needs.
- Followed up with existing clients regularly to ensure satisfaction with services provided.
- Resolved customer complaints in a timely manner.
Receptionist
All-Out Bail Bonds
01.2019 - 01.2019
- Maintaining jail logs, Making appointments for all staff or for specific employees, such as executives, Processing bills and helping clients or customers if they have any questions about their charges, Organizing files for billing, customer and client records, etc., Directing visitors to the correct office, Responding to all customer inquiries in a polite and timely manner and more
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Performed data entry tasks into various computer systems accurately and promptly.
- Compiled data from various sources into organized reports for management review.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
Front Desk
Quality Inn
01.2018 - 01.2019
- Greet all guests and assist them with check-in and check-out, Maintain a positive attitude and friendly demeanor, Respond to all guest questions and requests, Answer and forward phone calls, Manage guest bookings and reservations, Keep a tidy and orderly workspace, Assist with administrative and clerical tasks as needed
Front Desk
Days Inn
01.2017 - 01.2017
- Greet all guests and assist them with check-in and check-out, Maintain a positive attitude and friendly demeanor, Respond to all guest questions and requests, Answer and forward phone calls, Manage guest bookings and reservations, Keep a tidy and orderly workspace, Assist with administrative and clerical tasks as needed and more
Education
High School Diploma -
High School
Skills
- Software - Microsoft Word
- Banquet Server
- Receptionist - Other
- Answer 1-4 Phone Lines
- Typing - 45-49 wpm
- Sales
- Data Entry
- Appointment Scheduling
- Account updating
- Scheduling
- Data Collection
- Inbound and Outbound Calling
- Complaint resolution
- De-Escalation Techniques
References
Upon Request
Timeline
Remote Customer Service Represenative
Florida Pest Control
12.2022 - 07.2023
Sales Advocate
Cricket Wireless
03.2020 - 10.2020
Receptionist
All-Out Bail Bonds
01.2019 - 01.2019
Front Desk
Quality Inn
01.2018 - 01.2019
Front Desk
Days Inn
01.2017 - 01.2017
High School Diploma -
High School
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