Ashley LePage

Audited contracts for rental agreements and adjustments.

• Prepared lease documents, including rental agreements and addendums.
• Ensured compliance with all applicable laws, regulations, and ordinances related to leasing activities.
• Processed 20+ deals a day.
• Attention to detail and coding.
• Maintained accurate records of all leased properties in a database system.
• Maintain an up to date calendar and schedule.

• Motivated a team of 32 ISA's to consistently deliver effective selling behaviors through coaching and recognition.
• Developed and implemented plans to maximize Quality Scoring and meet or exceed goals and objectives.
• Worked actively with management team to create daily and weekly plans based on weekly stat trends.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Maintaining an Inbound answer rate of 90% and above for a team of 1st, 2nd, and 3rd shift.
• Communicated with managers of other departments to maintain transparency by providing a weekly company OKR.
• Oversaw QA scoring for ISA team.
• Balanced weekly schedules for ISA's, and break schedules for a rotating department.

• Worked Inbound/Outbound and worked VA system.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Maintained 90%-100% QA while working the phones.
• 300 dial a day average when working Outbound
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Maintained up-to-date knowledge of product and service changes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Responded proactively and positively to rapid change.

• Operated POS terminals to input orders, split bills and calculate totals.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Promoted desserts, appetizers and specialty drinks.
• Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Managed closing duties, including restocking items and reconciling cash drawer.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.