Ashley Lepine

• Oversee the organization of family schedules and appointments.
• Managed household budget and financial planning.
• Facilitated transport schedules for educational needs.
• Streamlined home maintenance alongside food management duties.

• Managed service monitoring through internal systems for machines in various regions including Flagstaff, Show Low, Prescott, and Kingman.
• Coordinated with clients about service timelines, repair needs and training logistics along with billing issues.
• Navigated tasks efficiently by collaborating with team members and relevant approvers.
• Examine end-of-day turnovers and servicing records to ensure client is informed of machine performance.

▪ Worked out of Windows 7, Microsoft Office Word/Excel/ Outlook 2007
▪ Efficiently handled over 1,000 customer inquiries monthly, enhancing customer satisfaction and loyalty.
▪ Referenced established policies on customer accounts in enterprise contact center
▪ Closely monitored other representatives and insurance agents to ensure proper handling of customer issues
▪ Answered customer questions concerning billing and general policy information
▪ Assisted with senior representative duties such as: taking escalations and escalated policy billing

▪ Worked out of multiple processing systems while assisting on projects handed down from supervisor
▪ Provided quotes and amendments to policies for agents

▪ Managed 9+ staff during peak hours resulting in less than 10-minute wait times for completed transaction, also trained staff on new products prior to release date
▪ Tracked and maintained inventory levels via inventory software
▪ Certified Starbucks Coach/Barista Trainer
▪ Controlled the output of money to the cash registers

▪ Managed 11 staff including waiters and bussers
▪ Kept accountability of inventory and rotating stock

▪ Managed cash drawer daily

▪ Served customers food and alcohol