Ashley Lester
Orlando
Summary
Experienced Customer Service Professional with ten years in managing inquiries and resolving complaints. Skilled in educating customers on products and enhancing team performance through targeted training initiatives. Led training sessions to ensure high customer satisfaction and efficiently resolved escalated issues across diverse service environments.
Overview
21
21
years of professional experience
Work History
Customer Care Representative
JP Morgan Chase
Lake Mary
03.2025 - Current
- Managed customer complaints, providing effective solutions to enhance customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, knowledgeable service for routine questions and service complaints, fostering positive customer experiences.
- Assisted customers with inquiries and account issues efficiently.
- Educated customers on products and services for informed decisions.
- Resolved escalated issues by swiftly coordinating with relevant departments to ensure timely resolutions.
- Maintained detailed records of customer interactions for reference.
ADVISOR SALES II
CONCENTRIX
05.2023 - Current
- Educated customers on credit card features and benefits prior to application.
- Specializes in Credit Card applications and Sales Metrics
- Responded to incoming calls to ensure customer needs were met promptly.
- American Express Contract
- Provided prompt, friendly, and knowledgeable service for routine inquiries and complaints.
- Delivered customer support to high call load each shift.
- Enhanced relationship quality through effective customer interactions during sales.
- Processed transactions accurately using banking software tools.
- Educated customers on products and services for informed decisions.
STARBUCKS BARISTA
LOWES UNIVERSAL HOTELS
04.2022 - 04.2023
- Delivered responsive customer service by addressing inquiries promptly and professionally.
- Trainer 10 years experience as a Barista
- Prepared and served a variety of coffee beverages to guests.
- Assisted customers with menu selections and special requests.
- Informed guests about coffee blends and brewing techniques to enhance their experience.
- Oversaw cash register operations to facilitate smooth and efficient service.
- Operated espresso machines and brewing equipment efficiently.
RETAIL CUSTOMER SERVICE
ORLANDO HEALTH
03.2018 - 04.2022
- Greeted customers warmly upon arrival and informed them about available products and services, enhancing their shopping experience.
- Addressed customer inquiries promptly, delivering exceptional service and fostering a positive shopping environment.
- Processed cash payments while ensuring accuracy and security
- Managed store opening and closing duties to ensure proper operation
- Executed food preparation tasks in compliance with safety guidelines to ensure quality and customer satisfaction.
- Starbucks Trainer
- Conducted train-the-trainer sessions with other instructors on topics such as instructional techniques, safety protocols, and customer service best practices.
- Supported event attendees by delivering exceptional customer service and information
FOOD AND BEVERAGE
UNIVERSAL ORLANDO SEASONAL EMLOYEE
03.2005 - 03.2018
- Managed store opening and closing procedures, ensuring security and operational efficiency.
- Specializes in many food and beverage properties
- Starbucks Trainer
- Auntie Anne's Trainer
- Ensured outstanding guest service to enhance customer satisfaction and loyalty.
- Assisted customers with requests and inquiries, enhancing overall satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Retail Sales Agent/ Warehouse
Adidas Outlet
11.2011 - 05.2015
- Managed store opening and closing procedures to maintain operational efficiency.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to restock shelves and manage inventory levels.
- Promoted offers to engage customers and enhance shopping experience.
- Processed returns and exchanges according to company policy.
- Ensured cleanliness and maintenance of store to enhance customer experience.
- Coordinated package handling for timely and accurate shipment processing.
- Scanning and Receiving Shipment
- Inventory Sales and Shipment
Education
DIPLOMA -
Evans High School
Orlando, FL05-2004
Skills
- Customer service excellence
- Call handling
- Call resolution
- Inbound calls
- Outbound calls
- Customer Engagement
- Account Management
- Product Knowledge
- Process Improvement
- Team Collaboration
- Communication expertise
- Product Knowledge
Timeline
Customer Care Representative
JP Morgan Chase
03.2025 - Current
ADVISOR SALES II
CONCENTRIX
05.2023 - Current
STARBUCKS BARISTA
LOWES UNIVERSAL HOTELS
04.2022 - 04.2023
RETAIL CUSTOMER SERVICE
ORLANDO HEALTH
03.2018 - 04.2022
Retail Sales Agent/ Warehouse
Adidas Outlet
11.2011 - 05.2015
FOOD AND BEVERAGE
UNIVERSAL ORLANDO SEASONAL EMLOYEE
03.2005 - 03.2018
DIPLOMA -
Evans High School