Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Levandoski

Pearblossom,CA

Summary

Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.

Overview

16
16
years of professional experience

Work History

Dental Treatment Coordinator

ValleyWide Dental, Inc
09.2015 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Helped patients complete necessary medical forms and documentation.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Retail Sales Associate

Ross Dress For Less
07.2008 - 08.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Food Service Worker

Jethawks Stadium
06.2008 - 09.2008
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

Certificate - Medical Billing & Coding

University of Antelope Valley
Lancaster, CA
05.2015

High School Diploma -

Littlerock High School
Littlerock, CA
05.2008

Skills

  • Treatment Planning
  • Sales Techniques
  • Interpersonal Communication
  • Record Keeping
  • Team Collaboration
  • Insurance Verification
  • Adaptability
  • Attention to Detail
  • Critical Thinking
  • Professionalism
  • Phone Etiquette
  • Patient Care Coordination
  • Financial Arrangements
  • Active Listening
  • Scheduling Management
  • Dental Procedure Knowledge
  • Empathy and Compassion
  • HIPAA Compliance
  • Conflict Resolution
  • Patient Education
  • Customer Service
  • Phone and Email Etiquette
  • Patient Scheduling
  • Payment Processing
  • Incoming Call Reception
  • Appointment Scheduling
  • Punctual and Reliable
  • Referral Verification
  • Relationship Building
  • Patient Eligibility Requirements
  • Insurance Authorizations

Timeline

Dental Treatment Coordinator

ValleyWide Dental, Inc
09.2015 - Current

Retail Sales Associate

Ross Dress For Less
07.2008 - 08.2015

Food Service Worker

Jethawks Stadium
06.2008 - 09.2008

Certificate - Medical Billing & Coding

University of Antelope Valley

High School Diploma -

Littlerock High School

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Ashley Levandoski