Ashley Lewis
Client Services
Naples,FL
Summary
Driven team builder and top sales performer with proven success in leadership experience, extensive customer service and technology skills. Highly competitive and committed to exceeding personal and team sales goals. Organized and self motivated and eager to achieve expert level knowledge of the field to never be limited to one job role within the company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Service Specialist
Titan Restoration Construction
West Palm Beach, FL
08.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
Sales Manager and Technical Support Specialist
Office Depot Inc
Naples, FL
11.2019 - 07.2021
- Identified, hired, trained highly-qualified staff by teaching best practices, procedures, sales strategies.
- Increased monthly gross sales average from $240,000 to $380,000
- Quarterly sales comp increase above 30% despite 20-25% traffic decrease.
- Grew tech service sales by 300% in 2020 ranking increase from #15 to #1.
- #3 Manager in sales performance within SWFL region.
- Coached sales associates in customer service, selling techniques- significantly increasing satisfaction ratings.
- Assessed system hardware/software to improve overall speed, performance.
- Explained technical information in clear terms to non-technical individuals to promote client satisfaction.
- Installation of operating systems, Microsoft products, antivirus protection, various software programs customizing computer set up.
- Increased Allstate Protection Plan penetration from 4% to 33% within 1 year.
Office Manager and Sales Agent
The Olde Naples Insurance Company
Naples, FL
02.2021 - 08.2022
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Sales Training Manager and Licensed Sales Agent
Allstate Insurance Co
Dayton, OH
11.2018 - 11.2019
- Contracted for 1 year to manage new agency opening.
- Coordinated with contractors on layout construction, office design, ordering all equipment.
- Recruiting, interviewing, hiring, training 30 inexperienced agents licensed in Property and Casualty Sales.
- Assessed, analyzed sales team performance to determine areas of weakness / strengths.
- Evaluated agent performance weekly to provide individual coaching, utilizing recorded sales calls, role playing to improve techniques increasing closing ratios.
- Cultivated new business through cold calls.
- Grew agency to top in sales revenue of state during opening year.
- Maintained personal closing ratio above 25% of sales interactions.
- Managed lead generating contracts, purchases through research and business analysis.
Store Manager and District Services Leader
PetSmart
Hamilton, OH
02.2008 - 10.2018
- Frequently worked from Home Office in Phoenix, AZ with corporate leaders in developing recruiting, interviewing, hiring, training strategies.
- Assisted in developing efficient operational procedures for company.
- Hosted quarterly regional training workshops for store managers to ensure success of company roll-outs, modified operations.
- Responsible for growing district service sales by minimum 5% annually throughout 16 stores.
- Hosted weekly district WebEx meetings, setting expectations of metric performance and following up.
- Monthly in-store audits of all 16 stores on service procedures and performance.
- Successfully managed store's sales, budget, shrink, marketing, staffing, payroll, supplies, maintenance, inventory, training, merchandising, incident safety including live animal care.
Education
Property And Casualty Insurance Licensing -
Hondros College of Business
Westerville, OH02.2019
High School Diploma -
William Mason
Mason, OH05.2007
Skills
- Exceptional Customer Service Skills
- Distinctly Effective in Selling
- Coachable
- Training and Team Development
- Systems And Software Programs
- Management
- Motivated Self-Starter
- Increasing Sales
- Strong Communication Skills
- Attention To Detail
- Problem-Solving Skills
- Sales Operations
- Verbal Communication
- Sales Expertise
- Excellent People Skills
- Teamwork and Collaboration
- Database Management
- Client Relations
- Sales Documentation
Certification
- Licensed Sales Agent - 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Quality is not an act, it is a habit.
Aristotle
Timeline
Client Service Specialist
Titan Restoration Construction
08.2022 - Current
Office Manager and Sales Agent
The Olde Naples Insurance Company
02.2021 - 08.2022
Sales Manager and Technical Support Specialist
Office Depot Inc
11.2019 - 07.2021
Sales Training Manager and Licensed Sales Agent
Allstate Insurance Co
11.2018 - 11.2019
Store Manager and District Services Leader
PetSmart
02.2008 - 10.2018
Property And Casualty Insurance Licensing -
Hondros College of Business
High School Diploma -
William Mason