Ashley Lewis
Austin,Texas
Summary
Authorized to work in the US for any employer Relentless professional known for working hard to determine risk levels. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Fraud Investigations Analysis
Accenture Flex
02.2019 - Current
- Reviewed violating ads for going against policy guidelines seeing they're are ban hammered leaving business manager to appeal or comply
- Fast changing environment where learning new systems come to play
- Business Integrity
- Managed over 50 customer calls per day
- Claimed ads from tasks system
- Served as point of contact (POC) for Client’s most important product
- Trained on policy violations for social media platform
- Analyzed ads for violating components if any
- Overturned or approved violations responded to task creator with resolutions on moving forward rather ad is against policy guidelines or not
- Filled out response using butterfly buttons and built in custom responses
- Risk Payments
- Analyzed shops using various systems to ensure shops on social media platforms are following policy guidelines
- If any guidelines are breached reach out to advertisers to correct violations or remove violating products.
- Evaluated customer data to identify and prevent fraudulent activities.
- Served as subject matter expert and POC for Risk/Investigations Team
- Handles multiple products and pressure of meeting required timelines
- Identified fraudulent behavior through investigation of Client’s users on social media platform
- Cross-trained in multiple products because of ability to be agile and learn new platforms quickly Identified/classified new fraud trends on Client’s platform saving Client millions of dollars per year
Technical Support Representative
E-Team
02.2018 - 02.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Subscribed customers to streaming service.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Data Entry Clerk
Dura Medic
06.2017 - 02.2018
- Entered 100+ forms of patient demographics into dura medics feeds system
- Entering medical equipment codes that were released to patients along with ICD-10 codes that pertains to patients diagnoses
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Created and maintained data entry logs to track data entry activities.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Utilized techniques for increasing data entry speed.
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
Data Entry Clerk
YETI Custom Shop
08.2016 - 01.2017
- Created and cleaned customers profiles
- Approved and analyzed artwork to make sure the artwork was not copy written.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Acted as team lead main point of contact for managers to relay massages to data team
Data Entry Operator III
Texas Department of State Health Services
04.2016 - 08.2016
- Entering new born screenings, health steps,rabies, and micro forms
- Entering an average of 150-200 documents a day checking 150-200 documents a day.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Entered documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Processed medical documents into required electronic formats.
Senior Advisor
General Motors Co
06.2015 - 04.2016
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Facilitated new client onboarding process and investment account setup.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Application Support Analyst
Maximus
06.2015 - 04.2016
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sent completed entries for evaluation and final approval.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Checked for accuracy by verifying data and records.
- Used computer software to store and retrieve data.
Customer Service Representative
Fed Ex
01.2014 - 09.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times
- Managed over 50 customer calls per day.
Education
High School Diploma -
Del Valle High School
Del Valle, TX05.2011
Associate - Mass Communications
Austin Community College District
2013
Some College (No Degree) - Mass Communications
The University of Texas At San Antonio
San Antonio, TXSkills
- Communications
- People Relations
- Organization
- Customer Care
- Call Center
- Customer Service
- Customer Support
- Software Troubleshooting
- ICD-10
- Microsoft Excel
- Microsoft Office
- Research
- Assessments
- Basic Computer Skills: PC — Highly Proficient
- Performing basic computer operations, navigating Windows OS, and troubleshooting common
- Data Entry — Proficient
- Entering data quickly and accurately
- Principles of Accounting — Completed
- Preparing financial records according to federal policies
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Development in any professional field
- Creative Solutions
- Cancellation Processing
- Case Analyzation
- Team Communication
- Team Meetings
- Fraud and Anomaly Analysis
- Safety Violations
- Customer Satisfaction
- Team Leadership
- Telephone Etiquette
- Risk Management
- Data Analysis
- Call Management
- Performance Goals
- Client Support
- Computer Proficiency
- Microsoft PowerPoint
- 10-Key
- Time Management
- Customer Relations
- Speaking
- Microsoft Internet Explorer
- Filing
- Quality Control
- Critical Thinking
- YouTube
- Desktop Support
- Microsoft Windows and Office
- Call Center Operations
Accomplishments
- Keep the trust and satisfaction with the General Motors customers
- Skills Used
- Organization, And Communication
- Customer Service Representative
- Fed Ex - Austin, TX
- January 2014 to September 2014
- Responsibilities
- Managed Fed Ex accounts keeping customer trust in Fed Ex by guidance and reassuring customers theycome first and are in good hands
- Assisting customers by tracing packages, Creating cases for lost anddamaged packages scheduling pick ups and ordering supplies and checking rates for Fed Ex customers
- Accomplishments
- Making sure the customers needs are met daily and they are satisfied
- Skills Used
- Trouble shooting, typing, and communication
Timeline
Fraud Investigations Analysis
Accenture Flex
02.2019 - Current
Technical Support Representative
E-Team
02.2018 - 02.2019
Data Entry Clerk
Dura Medic
06.2017 - 02.2018
Data Entry Clerk
YETI Custom Shop
08.2016 - 01.2017
Data Entry Operator III
Texas Department of State Health Services
04.2016 - 08.2016
Senior Advisor
General Motors Co
06.2015 - 04.2016
Application Support Analyst
Maximus
06.2015 - 04.2016
Customer Service Representative
Fed Ex
01.2014 - 09.2014
High School Diploma -
Del Valle High School
Associate - Mass Communications
Austin Community College District
Some College (No Degree) - Mass Communications
The University of Texas At San Antonio