Ashley Lewis
Las Vegas,NV
Summary
Dynamic leader with extensive experience in customer service and team management, notably at Unifi Service Aviation. Excelled in training, policy management, and resolving customer complaints, ensuring high satisfaction levels. Skilled in MS Office and adept at delegation, I consistently surpassed service standards. My proactive approach and ability to coach teams have significantly contributed to operational excellence.
Overview
15
15
years of professional experience
Work History
Guest Service Supervisor
Unifi Service Aviation
08.2022 - Current
- Trained junior team members in customer service strategies and property policies.
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Monitored team performance to confirm customer service standards were consistently met.
- Supported team members by offering constructive feedback and coaching as needed.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Customer Service Representative
Mindlance/Anthem Blue Cross
08.2021 - 04.2022
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cross-trained and assisted in multiple departments. Appeals, grievances, claims, second opinions, escalations and small projects.
Customer Service Representative
C3 Connect/LA Care
11.2019 - 04.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns regarding State medical insurance.
Account Service Agent
Health Net
10.2009 - 09.2016
- Educated members, providers, brokers, employer groups and account managers on relevant benefits, assisted in filing and reviewing appeals and grievances.
- Analyzed and Identified potential issues with written policies. Recommended services and changes, and rewrote policies needing adjustments based on company benefits.
- Assisted with sales pitches to employer groups and account managers.
- Briefed Employees on benefits and on boarding.
- Assisted managers with meeting preparations and call backs for escalations.
- Assisted training department to help as a stand-in trainer.
Education
Associate of Science - Medical Assistant
Keiser University
Las Vegas, NV09-2020
Licensed Massage Therapist - Massage Therapy
Nevada School of Massage Therapy
Las Vegas01-2013
High School Diploma -
Indian Hills High School
Agoura Hills06-2006
Skills
- Exceptional communication
- Delegation and supervision
- Team management
- 90 WPM
- Programs MS Office, Excel, Word, Citrix, internal
Timeline
Guest Service Supervisor
Unifi Service Aviation
08.2022 - Current
Customer Service Representative
Mindlance/Anthem Blue Cross
08.2021 - 04.2022
Customer Service Representative
C3 Connect/LA Care
11.2019 - 04.2021
Account Service Agent
Health Net
10.2009 - 09.2016
Associate of Science - Medical Assistant
Keiser University
Licensed Massage Therapist - Massage Therapy
Nevada School of Massage Therapy
High School Diploma -
Indian Hills High School
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