Monica Hernandes
Los Angeles,CA
Summary
I want to expand my responsibilities and challenge myself to increase my skill level and capability with a respectable company with which I can grow. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sun Clinical Laboratories
Monterey Park, CA
09.2008 - 05.2014
- As a front desk receptionist my duties consist of a variety of tasks
- I am constantly answering a high Volume of phone calls to the office, I assert the nature Of the requests and assist or otherwise direct the callers to appropriate staff
- I provide guidance and assistance to incoming patients with their Lab Orders
- Retrieve all information pertaining to Medical Coverage insurance information Screen all documents (Lab orders, patient identification, and insurance card)
- Call in and Fax abnormal Lab reports to the doctor’s office and verify they received the results in an accurate and timely manner
- I also receive the daily mail for the lab, date Stamp them, sort them and take appropriate action needed for the mail, locate patients File that the mail pertains too and interfile docs
- I am responsible for making patients feel welcome and comfortable by greeting them upon arrival to the laboratory
- Provide Courteous Patient/customer Service
- I also ensure that all data is accurately keyed into our system (Data Entry), from lab results, insurance data, patient data and etc…
- I input all data and record all the material handled on a daily manifest for future records
- I acquire much knowledge of what is required to run administrative duties on a daily basis.
Education
Introduction of Computer Software -
East Los Angeles College (ELAC)
Los Angeles, CA07.2024
High School Diploma -
James A. Garfield High School
Los Angeles, CA01.2005
Skills
- Ability to use computer
- Knowledge of Microsoft Word
- Knowledge of Excel
- Typing speed of 40 words per minute
- Customer service skills
- Work ethics
- Fast learner
- People skills
- Teamwork
- Courtesy
- Honesty
- Integrity
Availability
Permanent, Full-Time & Part Time
Typingspeed
40+ words per minute
Languages
Spanish, Advanced, Advanced, Advanced
References
- Crystal Sigala, ASRC Primus Services (USCIS Immigration Services), General Office Worker, 323-350-1211
- Armando Mañon, ASRC Primus Services (USCIS Immigration Services), Quality Control Inspector, 323-419-9716
- Elizabeth Manzano, Dental Playground, Dental Assistant, 323-495-7643
Timeline
Front Desk Receptionist
Sun Clinical Laboratories
09.2008 - 05.2014
Introduction of Computer Software -
East Los Angeles College (ELAC)
High School Diploma -
James A. Garfield High School
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