Ashley Lewis
Houston,Tx
Overview
7
7
years of professional experience
Work History
Patient Support Specialist
Hca Healthcare
04.2023 - Current
- Providing customer service in a friendly and courteous manner
- Answering and screening incoming calls
- Aiding patients so that the patient can be processed quickly and efficiently and to ensure that accurate information is obtained
- Verify patients specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options
- Taking about 60 calls a day using Avaya workspaces and Avaya softphone
- Documenting and initiating prior authorization process, claims appeals, etc.
Ambulatory Service Rep II
Kelsey Seybold Clinic
03.2020 - Current
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone: answering or referring inquiries
- Optimizes patients satisfaction.provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Verifying insurance and updating personal and financial information
- Obtains and verifies patient demographic data for each encounter
- Confirms patient appointments, verifying patient demographics and insurance information.
Program Specialist I
Labcorp
12.2022 - 02.2023
- Providing customer service in a friendly and courteous manner
- Answering and screening incoming calls
- Aiding patients so that the patient can be processed quickly and efficiently and to ensure that accurate information is obtained
- Aiding patient in enrollment programs and processing medication orders for patients
- Answering about 60 calls a day in a high call volume.
Receptionist
Jersey Village Emergency Room
07.2019 - 02.2020
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone: answering or referring inquiries
- Optimizes patients satisfaction.provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Verifying insurance and updating personal and financial information.
Cashier
Kroger
09.2017 - 05.2019
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
Education
High School Diploma -
Marque Learning
07.2005
Skills
- Microsoft Office
- Epic systems
- Emr launcher
- Artiva
- Avaya Workspaces
- Problem solving
- Empathy
- Adaptability
- Collaboration skills
Personal Information
Title: Patient Support Specialist
Timeline
Patient Support Specialist
Hca Healthcare
04.2023 - Current
Program Specialist I
Labcorp
12.2022 - 02.2023
Ambulatory Service Rep II
Kelsey Seybold Clinic
03.2020 - Current
Receptionist
Jersey Village Emergency Room
07.2019 - 02.2020
Cashier
Kroger
09.2017 - 05.2019
High School Diploma -
Marque Learning