Ashley Liddell
Procurement Officer II
Clinton,MS
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Claims Representative
Sedgwick CMS
08.2021 - Current
- Answered telephones and directed calls to appropriate staff members.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Processed high volumes of bodily injury claims efficiently while working in fast-paced environment.
- Verified details with policyholders and requested additional information.
- Reviewed documentation and accounts to gain full picture.
Service Desk Agent
Leidos
Clinton, MS
08.2017 - 08.2021
- Coordinated schedules of vendors and service providers to handle diverse operational and supply needs.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
- Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
- Resolved issues on initial call 96% of time using internal knowledge base, troubleshooting skills, experience and team resources.
- Input customer data into IT systems and updated to reflect service changes.
HR Representative
Lockheed Martin
Clinton, MS
03.2013 - 08.2017
- Spearheaded diversity, equity and inclusion efforts to meet company diversity goals.
- Researched and analyzed recruitment data to provide detailed statistical reports.
- Completed onboarding and new hire orientation for employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Education
Bachelor of Science - Mass Communications
Jackson State University
Jackson, MS12.2012
Associate of Arts - General Studies
Hinds Community College
Raymond, MS06.2009
Skills
- CRM Software
- Data Entry
- Verbal and Written Communication
- Database Management
- Microsoft Office Suite
- Remote Office Availability
- Inbound and Outbound Calling
- Computer Skills
- Call Volume and Quality Metrics
- Calm and Professional Under Pressure
- Patient Scheduling
- Customer Service
Timeline
Claims Representative
Sedgwick CMS
08.2021 - Current
Service Desk Agent
Leidos
08.2017 - 08.2021
HR Representative
Lockheed Martin
03.2013 - 08.2017
Bachelor of Science - Mass Communications
Jackson State University
Associate of Arts - General Studies
Hinds Community College
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