Ashley Lilly
Tucson,AZ
Summary
With a proven track record at SUBWAY® Restaurants, I excel in property and restaurant management, blending customer service excellence with occupancy management skills. Renowned for creativity and innovation, I've significantly enhanced guest satisfaction and operational efficiency. My expertise in lease renewals and team collaboration has consistently driven success, making me a dependable asset to any team.
Overview
9
9
years of professional experience
Work History
Sandwich Artist/Restaurant General Manager
SUBWAY®Restaurants
Tucson, AZ
08.2022 - Current
- Followed established procedures for handling money transactions accurately.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Organized inventory for efficient restocking of products.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Greeted customers and provided product knowledge.
- Maintained cleanliness of work area throughout shift.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Operated cash registers to process payments from customers.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Delivered superior customer service focused on quality and meeting customer needs.
Property Manager
KOA Kampground
Castle Rock, WA
02.2016 - 05.2022
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Processed evictions when necessary in accordance with state laws and procedures.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Exercised direct supervision over property staff.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Collected monthly assessments, rental fees, deposits and payments.
Education
High School Diploma -
Silverado High School
Las Vegas, NV05-2001
Skills
- Creativity and innovation
- Guest service
- Time management
- Customer service
- Cash handling
- Teamwork and collaboration
- Sales transaction management
- Dependable and honest
- Tenant relations
- Lease renewals
- Occupancy management
- Unit vacancies
- Property management expertise
- Preparing property agreements
- Leasing operations
- Payment collection
- Customer service-focused
- Property tours and inspections
- Property management
Timeline
Sandwich Artist/Restaurant General Manager
SUBWAY®Restaurants
08.2022 - Current
Property Manager
KOA Kampground
02.2016 - 05.2022
High School Diploma -
Silverado High School