Ashley Lind
Summary
Offering strong foundations in legal & educational principles with a substantial amount of experience that has equipped me with proficiency whilst being Bilingual; adhering to the highest ethical standards, providing practical innovative strategies, and, ensuring accuracy of all assigned duties with complex problem-solving, adaptability, and critical thinking skills. Dedicated to delivering high-quality work in demanding environments.
Overview
12
12
years of professional experience
Work History
Substitute teacher
Kelly education
08.2023 - Current
- Follow classroom plans left by class teacher to continue student education and reinforce core concepts.
- Keeps classroom routines to support student environments and maintain consistent schedules.
- Develops strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Keeps students on-task with proactive behavior modification and positive reinforcement strategies.
- Documented classroom progress, behavior, efficiency, and provide updates to teachers.
Babysitter
Self-employed
02.2021 - 05.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Customer Service Representative
U-Haul
09.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Hostess
Chili's
09.2012 - 11.2012
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Education
Bachelor of Arts Degree - Legal Studies
Keiser University
Lakeland, FL07.2022
Skills
- Complex Problem-solving
- Analytical skills
- Organization and planning
- Adaptable
- Verbal and written communication
- Critical thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
STRENGTHS
- Ethics & Confidentiality
Respecting the attorney-client privilege, upholding confidentially and adhering to the highest ethical standards.
- Problem-solving
The capacity to recognize legal problems, create solutions, and provide practical innovative strategies.
- Communication skills
Effective writing and verbal communication skills that guarantee efficient and transparent interactions.
- Attention to detail
Meticulous attention to detail, ensuring accuracy of all assigned duties.
Timeline
Substitute teacher
Kelly education
08.2023 - Current
Babysitter
Self-employed
02.2021 - 05.2022
Customer Service Representative
U-Haul
09.2017 - 02.2018
Hostess
Chili's
09.2012 - 11.2012
Bachelor of Arts Degree - Legal Studies
Keiser University