Ashley Lindsay
Huntersville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Release of Information Specialist
Novant Health, Inc
Charlotte, NC
12.2012 - Current
- Reduces errors in released records by thoroughly reviewing documentation before submission.
- Resolves medical record discrepancies by collecting and analyzing information.
- Trained thoroughly in Dimensions, specifically Epic, as the system we use to access health information.
- Generates cover letters, pre-payment notices and invoices to mail information to requestors.
- Assists in preparation of medical reports for external parties, specifically commercial insurance companies.
- Verifies accuracy of patient information in medical records.
- Maintains accuracy, completeness, and security for medical records and health information.
- Sorts and distributes incoming and outgoing medical records.
Clinical Intake Specialist
Humana
Metairie, LA
06.2006 - 07.2012
- Reduced barriers to treatment access by working closely with insurance companies to verify benefits and obtain necessary authorizations.
- Improved communication between providers, patients, and families by serving as a liaison throughout the intake process.
- Expedited admissions processes by gathering relevant medical records and obtaining necessary consents from patients or caregivers.
- Assisted in coordination of admissions process with patients.
- Safeguarded patient confidentiality by strictly adhering to HIPAA regulations during all aspects of the intake process.
- Answered phone calls and assisted providers in obtaining medical authorizations.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Assisted clinical staff in gathering documentation in order to approve specific medical procedures.
Emergency Department Patient Representative
Ochsner Medical Center
Gretna, LA
04.2005 - 06.2006
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Registered patients in a timely fashion into the emergency room, had all documentation signed & copays collected at the end of the visit.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
High School Diploma -
John Ehret High School
Marrero, LA05.2003
Skills
- HIPAA Compliance
- Software Knowledge
- Document Scanning
- Confidentiality
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Adaptability and Flexibility
- Organizational Skills
- Data Entry
- Self Motivation
- Medical Release of Information ROI processes
- Epic Systems
- Records Review
- Patient Health Information Access
- Confidentiality Practices
Timeline
Release of Information Specialist
Novant Health, Inc
12.2012 - Current
Clinical Intake Specialist
Humana
06.2006 - 07.2012
Emergency Department Patient Representative
Ochsner Medical Center
04.2005 - 06.2006
High School Diploma -
John Ehret High School