Ashley Lindsay
Huntersville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Release of Information Specialist
Novant Health, Inc
12.2012 - Current
- Reduces errors in released records by thoroughly reviewing documentation before submission.
- Resolves medical record discrepancies by collecting and analyzing information.
- Trained thoroughly in Dimensions, specifically Epic, as the system we use to access health information.
- Generates cover letters, pre-payment notices and invoices to mail information to requestors.
- Assists in preparation of medical reports for external parties, specifically commercial insurance companies.
- Verifies accuracy of patient information in medical records.
- Maintains accuracy, completeness, and security for medical records and health information.
- Sorts and distributes incoming and outgoing medical records.
Clinical Intake Specialist
Humana
06.2006 - 07.2012
- Reduced barriers to treatment access by working closely with insurance companies to verify benefits and obtain necessary authorizations.
- Improved communication between providers, patients, and families by serving as a liaison throughout the intake process.
- Expedited admissions processes by gathering relevant medical records and obtaining necessary consents from patients or caregivers.
- Assisted in coordination of admissions process with patients.
- Safeguarded patient confidentiality by strictly adhering to HIPAA regulations during all aspects of the intake process.
- Answered phone calls and assisted providers in obtaining medical authorizations.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Assisted clinical staff in gathering documentation in order to approve specific medical procedures.
Emergency Department Patient Representative
Ochsner Medical Center
04.2005 - 06.2006
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Registered patients in a timely fashion into the emergency room, had all documentation signed & copays collected at the end of the visit.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
High School Diploma -
John Ehret High School
Marrero, LA05.2003
Skills
- HIPAA Compliance
- Software Knowledge
- Document Scanning
- Confidentiality
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Adaptability and Flexibility
- Organizational Skills
- Data Entry
- Self Motivation
- Medical Release of Information ROI processes
- Epic Systems
- Records Review
- Patient Health Information Access
- Confidentiality Practices
Timeline
Release of Information Specialist
Novant Health, Inc
12.2012 - Current
Clinical Intake Specialist
Humana
06.2006 - 07.2012
Emergency Department Patient Representative
Ochsner Medical Center
04.2005 - 06.2006
High School Diploma -
John Ehret High School