Ashley Lingafelt
Sudlerville,MD
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting sales at Dollar General through effective team motivation and exceptional customer service. Skilled in money handling and fostering teamwork, I have successfully driven initiatives that improved store performance and staff development. Achieved a notable increase in repeat business by prioritizing customer relations and retail operations management. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Family Dollar
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Sales Associate
Roses
08.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Key Carrier
Dollar General
08.2021 - 06.2022
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Safeguarded company assets by ensuring proper maintenance and handling of store equipment, reducing repair costs and downtime.
- Fostered strong relationships with vendors, negotiating favorable terms that positively impacted the bottom line.
- Enhanced store security by conducting regular audits and maintaining strict key control procedures.
Education
Certification - Nursing
Polytech High School
Camden, DE01.2016
High School Diploma -
Penn Foster Career School
Scranton, PA10.2010
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Marketing knowledge
- Workload Management
- Retail Operations
- Customer Relationship Management (CRM)
- Retail Operations Management
- Staff Development
- Policy Enforcement
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Multitasking Abilities
- Time Management
- Multitasking
- Active Listening
- Attention to Detail
Timeline
Assistant Manager
Family Dollar
06.2023 - Current
Sales Associate
Roses
08.2022 - 04.2023
Key Carrier
Dollar General
08.2021 - 06.2022
Certification - Nursing
Polytech High School
High School Diploma -
Penn Foster Career School