Ashley Lipford
Adamsville,TN
Summary
Highly energetic, resourceful and self-directed Patient Navigator with strong clinical and human relations skills. Embraces working with diverse groups and special populations to identify clinical and social concerns of patients.
Overview
15
15
years of professional experience
Work History
Health Navigator
Main Street Russellville
Nashville, TN
06.2022 - Current
- Maintained accurate and up-to-date medical records recording chief of complaint, and vitals.
- Coordinated referrals to specialists, retrieved prior approval for procedures, and obtained Prior Approvals for prescribed medications. Addressed gaps in services such as medication adherence, colorectal screenings, mammograms, and diabetic eye exams.
- Provided patient education to individuals on medications and diagnosis, while also picking up on social detriments of health.
Certified Pharmacy Technician
Medical Plaza Pharmacy
Corinth, MS
02.2022 - 12.2022
- Verified accuracy of patient information on prescription orders.
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Performed administrative duties such as filing, data entry, answering phones.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
Certified Pharmacy Technician
Personal Pharmay Care
Counce, TN
08.2013 - 02.2022
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Maintained records of controlled substances dispensed according to state regulations.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Utilized Quickbooks to effectively handle accounts payable and receivable.
Certified Pharmacy Technician
East Main Pharmacy
Adamsville, TN
04.2011 - 08.2013
- Enhanced ordering, scheduling and insurance reconciliation processes.
- Verified accuracy of patient information on prescription orders.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
Lead Certified Pharmacy Technician
Kroger Pharmacy
Savannah, TN
09.2009 - 04.2011
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Performed quality control checks to ensure accuracy of medication dispensing.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Monitored staff productivity levels and provided guidance when needed.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
Education
High School Diploma -
Adamsville Junior / Senior High School
Adamsville, TN05-2007
Skills
- Health Education
- Care Coordination
- Resource Navigation
- Cultural Competency
- Worker Supervision
- Community Resource Referral
- Critical Thinking
- Problem-Solving
Timeline
Health Navigator
Main Street Russellville
06.2022 - Current
Certified Pharmacy Technician
Medical Plaza Pharmacy
02.2022 - 12.2022
Certified Pharmacy Technician
Personal Pharmay Care
08.2013 - 02.2022
Certified Pharmacy Technician
East Main Pharmacy
04.2011 - 08.2013
Lead Certified Pharmacy Technician
Kroger Pharmacy
09.2009 - 04.2011
High School Diploma -
Adamsville Junior / Senior High School
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