Ashley Lira
Gilbert,AZ
Summary
Highly skilled and enthusiastic professional with more than five years of experience managing operations in retail pharmacy. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
02.2022 - Current
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Senior Certified Pharmacy Technician
Walgreens
04.2020 - 02.2022
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Trained new technicians and Pharmacists on the Pharmacy system Intercom Plus and other company specific policies and procedures.
Pharmacy Technician
Walgreens
11.2019 - 04.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume Retail pharmacy environment.
Pharmacy Technician Trainee
Walgreens
10.2018 - 11.2019
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Recommended items for sale and trade-up or companion items to customer, assisting with access to and combinations of over-the-counter products and escorting customers to aisle when appropriate.
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Associate
Walgreens
05.2018 - 10.2018
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Arts - Organizational Leadership (Project Management)
Arizona State University
Tempe, AZ12.2022
High School Diploma -
Superior Senior High School
Superior, AZ05.2018
Skills
- Adaptability
- Staff Supervision
- Process Improvement
- Customer Service
- Inventory Control
- Problem Solving
- Time Management
- Pharmaceutical Knowledge
- Team Leadership
- Training and Development
- Project Management
- Data Analysis
Certification
- Certified Pharmacy Technician, PTCB
Timeline
Pharmacy Operations Manager
Walgreens
02.2022 - Current
Senior Certified Pharmacy Technician
Walgreens
04.2020 - 02.2022
Pharmacy Technician
Walgreens
11.2019 - 04.2020
Pharmacy Technician Trainee
Walgreens
10.2018 - 11.2019
Customer Service Associate
Walgreens
05.2018 - 10.2018
Bachelor of Arts - Organizational Leadership (Project Management)
Arizona State University
High School Diploma -
Superior Senior High School