Ashley Lloyd
Dingmans Ferry,PA
Summary
Accomplished pet stylist and salon manager at Petsmart, adept in animal handling, sales management, and salon revenue. Leveraged exceptional customer service and excellent computer skills to streamline operations, achieving notable client satisfaction and team efficiency. Demonstrated reliability and problem-solving abilities, fostering a positive work culture and driving repeat business.
Overview
14
14
years of professional experience
Work History
Professional Pet Stylist
Petsmart
10.2014 - Current
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Assisted in inventory management, ensuring adequate supplies were available for daily operations.
- Improved salon workflow through effective time management strategies including multitasking and prioritization of tasks.
- Enhanced customer satisfaction by delivering high-quality grooming services tailored to individual pet needs.
- Developed strong relationships with customers, resulting in repeat business and positive referrals.
Pet Stylist and Kennel Worker
Sudsy Paws
09.2018 - 04.2020
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Contributed to a positive workplace culture by embracing teamwork, demonstrating flexibility in daily tasks, and supporting colleagues in their responsibilities.
- Maintained open lines of communication with pet owners through regular updates on their pets'' well-being during boarding stays.
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
Grooming Salon Manager
Petsmart
02.2017 - 09.2018
- Established clear expectations for staff performance.
- Ordered supplies for forecasted grooming demands.
- Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals.
- Conducted regular evaluations of staff performance for continuous improvement in service quality standards across the team.
- Identified opportunities for upselling relevant products or services, contributing to increased sales figures.
- Managed financial operations efficiently, tracking expenses closely and maximizing profitability of the salon.
- Recruited and trained staff to offer grooming services for diverse animals.
- Boosted employee retention with supportive management practices and fostering a positive work culture.
Counter Server
Pie's On Italian American Family Restaurant
05.2011 - 05.2014
- Managed multiple tasks in high-volume environment.
- Processed cash, debit and credit card payments.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
Education
Bachelor of Science - Marine Science
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA08-2013
High School Diploma -
Monroe Woodbury High School
Central Valley, NY06-2009
Skills
- Animal handling expertise
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Sales management
- Communication Skills
- Data analysis techniques
- Exceptional customer service
- Microsoft Excel
- Computer Skills
Timeline
Pet Stylist and Kennel Worker
Sudsy Paws
09.2018 - 04.2020
Grooming Salon Manager
Petsmart
02.2017 - 09.2018
Professional Pet Stylist
Petsmart
10.2014 - Current
Counter Server
Pie's On Italian American Family Restaurant
05.2011 - 05.2014
Bachelor of Science - Marine Science
East Stroudsburg University of Pennsylvania
High School Diploma -
Monroe Woodbury High School