Ashley L. Mockabee
Dayton,Ohio
Summary
- 15 years of banking and mortgage servicing experience.
- Experience in multiple loan servicing systems, including MSP.
- Superior customer service skills.
- Proficient in analyzing data to identify issues and provide process improvement.
- Excellent attention to detail, and multitasking skills.
- Played key role in development of construction loan servicing process
Overview
15
15
years of professional experience
Work History
Special Loans Analyst
TMS/SERVBANK
Remote, Ohio
01.2022 - Current
- Process matured loans report to ensure notice letters are sent to customers within regulatory guidelines.
- Process loan assumptions, audit the assumption package for completion, update MSP with new borrowers’ information, upload documents to the VA system VALERI, and validate the payment of the funding fee.
- Processed Release of Liability, ensured that required documents were received verified the borrowers’ eligibility, and completed MSP maintenance.
- Construction loan maintenance, processing construction draws, processing construction-to-permanent loan conversions, completing final construction interest calculations, sending monthly billing statements, and working directly with clients and internal departments to ensure each construction type is serviced correctly.
MSP Line of Credit and Specialty Services
PNC Mortgage
10.2020 - 01.2022
- Perform various maintenance tasks on HELOC loans within our given standard to provide a positive customer experience
- Process multiple daily reports to stay in compliance
- Process fixed rate lock requests
- Process billing maintenance tasks and send corrective bills when necessary
- Perform interest calculation adjustments
- Perform credit card maintenance tasks
- Assist in the training of new and current team members
Special Loans
PNC Mortgage
01.2018 - 01.2020
- Prepare Principal Rate Modifications and answer customer questions regarding process
- Perform peer audits on Principal Rate Modifications
- Perform maintenance on HELOC loans within our given standard to provide a positive customer experience
- Process multiple daily reports to stay in compliance
- Prepare notices for Balloon and Step Rate mortgages
- Process and perform peer audits on ARM loan setup
- Write department procedures
- Work directly with the acquisition department on mapping and testing acquired loans
Post Funding Lien perfection – Loan Support Analyst Sr.
PNC Mortgage
01.2015 - 01.2018
- Work daily reports to stay within our given standard
- Work to identify and correct errors on recorded Mortgages and Final Lenders Policies
- Work escalated issues in regards to missing final documents and file claims with underwriters within investor guidelines
- Process surrender of title documents to limit impact on customer
- Team notary
- Maintain and navigate multiple systems
Loss Mitigation Single Point of Contact
PNC Mortgage
01.2013 - 01.2015
- Work daily reports to stay in compliance
- Make daily dashboard welcome calls, approval calls, and denial calls
- Maintain great customer service while ensuring accuracy as well as efficiency on all calls
- Receive incoming calls to maintain high service level
- Assist customers in completing documents and provide education in the loss mitigation process
- Stay current on all investor and government guidelines
Financial Procurement Document Specialist
PNC Mortgage
01.2012 - 01.2013
- Worked daily reports to contact customers regarding missing documentation for their loss mitigation hardship applications
- Used teamwork to work reports to completion
- Assisted financial procurement document audit
- Audited files to ensure all documents were received and correct based on investor guidelines
- Sent letters if documents were needed
Teller/Personal Banker
PNC Bank
01.2010 - 01.2012
- Maintained teller drawer
- Responsible cash handling
- Developed relationships with business customers
- Provided excellent customer service (problem-solving, taking ownership of issues to resolution)
- Sustained high level of organization while multi-tasking
- Opened new customer accounts and assist customers with applications for loans
- Oversaw teller reports in a timely manner
- Explored opportunities for expanding available services to customers
- Remained current with government banking regulations
- Excellent resource of expertise for tellers and branch financial consultants
Education
High School -
Springboro High School
Springboro, OHSkills
- Loan processing
- Regulatory compliance
- Data analysis
- Interest calculation
- Customer service
- Team collaboration
Timeline
Special Loans Analyst
TMS/SERVBANK
01.2022 - Current
MSP Line of Credit and Specialty Services
PNC Mortgage
10.2020 - 01.2022
Special Loans
PNC Mortgage
01.2018 - 01.2020
Post Funding Lien perfection – Loan Support Analyst Sr.
PNC Mortgage
01.2015 - 01.2018
Loss Mitigation Single Point of Contact
PNC Mortgage
01.2013 - 01.2015
Financial Procurement Document Specialist
PNC Mortgage
01.2012 - 01.2013
Teller/Personal Banker
PNC Bank
01.2010 - 01.2012
High School -
Springboro High School
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