Ashley Lofton
Byram,MS
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
Claims Examiner
Reliance Matrix
08.2023 - Current
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
Community Manager
Michaels Management
06.2018 - 07.2023
- Managed up to 160 residential units
- Addressed and resolved complaints and inquiries, maintaining high satisfaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Communicated effectively with owners, residents, and on-site associates.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Processed and verified invoices to secure accuracy of billing information.
- Used data entry skills to accurately document and input resident information.
Technical Support Representative
Telecommunications @ Home
02.2015 - 04.2018
- Interacted with customers in response to inquiries, concerns, and requests about products and services
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Gathered customer/product information and determined the issue by analyzing the symptoms
- Diagnosed and resolved technical issues involving internet connectivity, email, application downloads, and more
- Completed required training to stay current with system information, changes, and updates
- Corrected data entry errors to prevent duplication or data degradation.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Secured and protected data from unauthorized access by complying with security protocols.
Customer Benefit Advocate
UnitedHealth Group
01.2016 - 01.2017
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained membership database, ensuring that all information was current and accurate.
- Proved successful working within tight deadlines in a fast-paced environment.
Substitute Teacher
Simpson County School District
09.2014 - 05.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Operated computers or audio-visual aids to supplement presentations.
- Utilized variety of instructional strategies to meet individual student needs.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Incorporated technology into learning to enhance student engagement and learning.
Customer Service Supervisor
General Dynamics Information Technology
09.2013 - 09.2014
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created, prepared, and delivered reports to various departments.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Completed bi-weekly payroll for 24 employees.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
College Degree - Health Information Technology
Hinds Community College
Jackson05.2024
No Degree - Medical Billing And Coding
Copiah-Lincoln Community College
Mendenhall, MS12.2013
Bachelor of Arts - Business Administration
Mississippi State University
Mississippi State, MS12.2013
Associate of Arts - General Studies
Copiah Lincoln Community College
Mendenhall, MS05.2011
Skills
- Microsoft Windows
- Software Troubleshooting
- Telecommunications
- Medical terminology (3 years)
- Supervising experience (6 years)
- Technical Support
- Ability to read, analyze, and interpret data
- Ability to carry out instructions
- Work independently delivering practical solutions
- Prioritize and manage multiple tasks
- Ability to Keyboard 70 wpm with accuracy
- Microsoft Outlook
- Payroll Preparation
- CPT Coding
- Medical Records
- Licensed for traditional and digital notary services in Mississippi
- Excel Expertise
- Spreadsheet Management
- Expense Reporting
- Annual Evaluations
- Data Auditing
- Business Administration
- Data Transcription
Timeline
Claims Examiner
Reliance Matrix
08.2023 - Current
Community Manager
Michaels Management
06.2018 - 07.2023
Customer Benefit Advocate
UnitedHealth Group
01.2016 - 01.2017
Technical Support Representative
Telecommunications @ Home
02.2015 - 04.2018
Substitute Teacher
Simpson County School District
09.2014 - 05.2016
Customer Service Supervisor
General Dynamics Information Technology
09.2013 - 09.2014
College Degree - Health Information Technology
Hinds Community College
No Degree - Medical Billing And Coding
Copiah-Lincoln Community College
Bachelor of Arts - Business Administration
Mississippi State University
Associate of Arts - General Studies
Copiah Lincoln Community College
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