Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Loggins

Enterprise,AL

Summary

Driven and dedicated with 8 years of experience with offering personalized, courteous service in different aspects of customer service. Expert at managing time and excellent communication. Skillful in adapting in all forms of situations. Resourceful and versatile professional with a reputation for consistently achieving client and guest satisfaction. Preform efficiently independently and in team-oriented environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Agent

Colonial Life & Accidental Insurance
Dothan, AL
05.2022 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client's business needs and financial situations by listening and scheduling fact-finding appointments.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Managed over 60 customer calls per day.

Client Service Professional

H&r Block
Enterprise, AL
10.2021 - 05.2022
  • Participated in regular trainings and workshops to keep up-to-date on all company products and services.
  • Kept meticulous records of all client conversations, implementing new data into computer system each day.
  • Responded to customer questions via phone, email and in-person.
  • Scheduled client appointments for services with Tax Professionals.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Introduced clients to available online resources and services to increase convenience.
  • Created appointments for 10 tax professionals daily.

Professional Server

Jesse's Restaurant
Magnolia Springs, AL
02.2018 - 10.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.
  • Served Wedding engagements, meetings, 4 course meals and provided wine service.

Housekeeper

Spectrum Resorts At Turquoise Place
Orange Beach, AL
07.2016 - 02.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned an average of 12-15 units a day with assistance.

Server/Bartender

Fairhope Yacht Club
Fairhope, AL
06.2015 - 08.2017
  • Cultivated relationships with members.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic rush hours while maintaining calm, professional demeanor.
  • Worked with POS system to place orders, manage bills.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Used slow periods to restock supplies.

Cashier/Cook/Trainer

Zaxby's Restaurant
Robertsdale, AL
03.2014 - 06.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front and back of house.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Learned all positions for cook and lead prep and provided backup at key times.

Education

High School Diploma -

Robertsdale High School
Robertsdale, AL
05.2016

Skills

  • Quote Information
  • Policyholder Communication
  • Self Starter
  • Detail Oriented
  • Reliable
  • Job-energetic
  • Positive Attitude
  • Adapting to new situations quickly
  • Customer Needs Assessments
  • COVID-19 Safety Procedures
  • Team Support and Collaboration
  • Guest Oriented

Certification

  • Certified Life and Health Insurance Agent, Colonial Life - 05/2022

Timeline

Insurance Agent

Colonial Life & Accidental Insurance
05.2022 - Current

Client Service Professional

H&r Block
10.2021 - 05.2022

Professional Server

Jesse's Restaurant
02.2018 - 10.2021

Housekeeper

Spectrum Resorts At Turquoise Place
07.2016 - 02.2018

Server/Bartender

Fairhope Yacht Club
06.2015 - 08.2017

Cashier/Cook/Trainer

Zaxby's Restaurant
03.2014 - 06.2015

High School Diploma -

Robertsdale High School

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