Ashley Long
Chiefland
Summary
Dynamic banking professional with a proven track record at Truist Bank, excelling in customer service. Successfully increased cross-selling opportunities and resolved complex issues, fostering client loyalty. Adept at executing operations and processes, driving significant improvements in customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Senior Relationship Banker
Truist Bank
07.2021 - Current
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
Assistant Financial Director
The Science of Water
06.2018 - 07.2021
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Managed cash flow effectively, ensuring timely payments to vendors and employees.
- Led the implementation of new accounting software, increasing efficiency in financial reporting processes.
Business Sales Manager
Dillard’s
05.2016 - 06.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Education
High School Diploma - General Studies
Chiefland High School
Chiefland, FL05.2015
Skills
- Loan origination
- Cash handling
- Customer Service-oriented
- Fast learner
Additional Information
I also am a member of the Greater Gainesville Young Professionals (GYP) and attend monthly mixers to create and build relationships. GYP is also a member of the Gainesville Chamber where I also attend events and meetings to further build relationships.
Timeline
Senior Relationship Banker
Truist Bank
07.2021 - Current
Assistant Financial Director
The Science of Water
06.2018 - 07.2021
Business Sales Manager
Dillard’s
05.2016 - 06.2018
High School Diploma - General Studies
Chiefland High School
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