Ashley Longoria
Rockport,TX
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Circle K
02.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Managed the opening procedures each morning.
- Handled daily reports meticulously.
- Prepared weekly financial summaries.
- Processed deposits accurately.
- Coordinated effectively with suppliers to maintain inventory levels.
- Ensured inventory was replenished efficiently.
Clerk II
Texas Department Of Criminal Justice
03.2014 - 07.2014
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Assigned clients to approved parole officers
- entered clients personal criminal information
- assigned mandatory classes
Branch Manager/ Loan Officer
Approved Money Center
11.2009 - 02.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Streamlined loan approval processes.
- Managed title loan services for clients.
- Directed collection activities.
- Conducted detailed audits.
- Managed telecommunications with professionalism.
- Monitored and analyzed market trends.
- Coordinated employee schedules.
Education
High School Diploma -
American Youth Works
Austin Tx05-2006
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Team leadership and coaching
- Inventory management
- Store merchandising
Timeline
Store Manager
Circle K
02.2015 - Current
Clerk II
Texas Department Of Criminal Justice
03.2014 - 07.2014
Branch Manager/ Loan Officer
Approved Money Center
11.2009 - 02.2013
High School Diploma -
American Youth Works