Brandi Montoya
Blackwell,OK
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
PCA
Complete Home Health
06.2017 - Current
- Provided personal care assistance to clients, ensuring comfort and safety during daily activities.
- Assisted clients with mobility and transportation, promoting independence and confidence in their routines.
- Monitored client health status, reporting changes to healthcare professionals for timely interventions.
- Developed personalized care plans in collaboration with clients and their families to meet individual needs.
- Trained new staff on best practices for patient care, enhancing team performance and service quality.
- Implemented infection control procedures, resulting in improved safety standards within the home environment.
- Coordinated communication between clients, families, and healthcare providers to facilitate comprehensive care decisions.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
Attendant
Domino Express
10.2016 - 06.2017
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workspaces, ensuring compliance with health and safety standards.
- Assisted in inventory management by tracking stock levels and reporting discrepancies to management.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
Waitress
Bob’s Grill
06.2012 - 10.2016
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new waitstaff on menu knowledge and service standards.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Handled cash transactions and processed payments accurately using POS system.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Secretary
Stafford Consulting
05.2006 - 05.2012
- Managed office communications and correspondence, ensuring timely and accurate information dissemination.
- Coordinated calendar scheduling for senior executives, optimizing time management and meeting efficiency.
- Developed and maintained filing systems, enhancing document retrieval speed and organization.
- Assisted in preparing reports and presentations, contributing to project success through precise data compilation.
- Proficient in Microsoft Excel and Microsoft word.
- Word processing-Ability to type 40 words per minute.
- Proficient in spelling and grammar.
- Professional verbal/written communication skills.
Education
High School Diploma -
Blackwell High School
Blackwell, OK05-2022
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- HIPAA compliance
- Emergency response
- Patient documentation
- Client advocacy
- Adaptive equipment knowledge
- Corrective action planning
- Team collaboration
- Active listening
- Calm under stress
- Time management
- Attention to detail
Timeline
PCA
Complete Home Health
06.2017 - Current
Attendant
Domino Express
10.2016 - 06.2017
Waitress
Bob’s Grill
06.2012 - 10.2016
Secretary
Stafford Consulting
05.2006 - 05.2012
High School Diploma -
Blackwell High School