ASHLEY LOPEZ
Whittier,CA
Summary
Bilingual, patient-oriented with strong attention to detail, professional telephone etiquette and organization
skills. Strong healthcare knowledge combined with excellent communication skills to provide the best customer service to patients and visitors. Highly knowledgeable in verifying medical insurance eligibility and benefits. Skilled at learning and adapting to new concepts. Positive with strong relationship-building abilities.
Overview
14
14
years of professional experience
Work History
Receptionist
Holmes Chiropractic
09.2019 - 02.2021
- Greeted patients professionally and provided friendly, knowledgeable customer service.
- Ordered and restocked supplies and products to maintain adequate stock levels.
- Assisted with onboarding new patients and securing paperwork completion.
- Confirmed appointments and maintained patient records updated.
- Request and retrieval of medical records.
- Communication between PI patients attorney regarding case settlements.
- Coordination between patient and outsourced appointments for imaging and/or specialist.
- Handled payment transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled assignments independently with good judgement and critical thinking skills.
- Used knowledge of medical terminology to transcribe patients written soap note into EMR system.
- Workers Comp DR1 and RFA reports to request additional physiotherapy visits.
Office Manager/Receptionist
The Doctor Health Center, Inc
04.2015 - 11.2018
- Managed day to day operations of office.
- Assisted Physicians as chaperone during female physical exams.
- Monitored daily performance goals and delegated daily tasks to ensure maximum efficiency.
- Ensured that all reports including, Imaging, Labs and Specialist consults were uploaded into EMR prior to patients visit.
- Contacted patients to provide pre-procedure HRA instructions.
- Performed monthly audits to ensure maximum revenue collection and identify reimbursement or payer issues.
- Collected patient out of pocket responsibility at time of service.
- Resolved escalated customer service complaints and/or billing concerns from patients.
- Responsible for managing company bank receivables and payables.
Receptionist
Vista Medical Partners, APMC
07.2011 - 11.2014
- Managed daily front office responsibilities.
- Greeted patients upon arrival, signed them in and obtained insurance information and identification.
- Verified insurance eligibility and collected copays and/or deductibles at time of service.
- Posted patient payments to patient account ledger.
- Communicated with both new and established patients to schedule office, laboratory, and imaging appointments.
- Provided patients with intake/new patient forms as well as copies of office policies and HIPPA regulations.
- Coordinated luncheons with Pharmaceutical Representatives.
- Maintained strict patient and physician confidentiality.
Front Desk Receptionist/PT Assistant
Holmes Chiropractic
08.2010 - 07.2011
- Assisted over 40 patients daily during physical therapy treatment.
- Provided clerical support by copying, faxing, and filing documents.
- Managed front office duties such as answering phones, scheduling appointments, insurance verification, preparation of travel card and payment collections.
- Submitted referrals and prior authorizations for physical therapy treatment.
Medical Office Secretary
Synergy Hematology Oncology Medical Associates, Inc
08.2007 - 08.2010
- Assisted multiple physicians with secretarial needs.
- Submitted referrals and requested prior authorizations for various HMO medical groups.
- Scheduled office follow-up appointments.
- Confirmed appointment date and time with patients for following day.
- Adeptly managed multi-line phone system and transferred to appropriate department.
- Verified patients' insurance eligibility and benefits prior to office visit.
- Prepared patient charts accurately and neatly daily.
Education
High School Diploma -
San Gabriel High School
San Gabriel, CA2006
Skills
- Professional phone etiquette
- Multi-line phone proficiency
- Excellent communication skills
- HIPAA compliance
- Customer service-oriented
- Filing and data archiving
- Excellent planner and coordinator
- Certified in 10-key
- Bilingual: English/Spanish
- Accurate and detailed
- Works well under pressure
- Prioritization
Timeline
Receptionist
Holmes Chiropractic
09.2019 - 02.2021
Office Manager/Receptionist
The Doctor Health Center, Inc
04.2015 - 11.2018
Receptionist
Vista Medical Partners, APMC
07.2011 - 11.2014
Front Desk Receptionist/PT Assistant
Holmes Chiropractic
08.2010 - 07.2011
Medical Office Secretary
Synergy Hematology Oncology Medical Associates, Inc
08.2007 - 08.2010
High School Diploma -
San Gabriel High School
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