Ashley Lopez

• • Managed door operations, coordinated event logistics, and oversaw guest relations.• Directed bartending, serving, and hosting teams to ensure exceptional service.• Organized and implemented employee schedules for hosts and servers.• Acted as the primary line of communication between customers and employees, addressing concerns and ensuring smooth operations.• Verified guests’ identification, supervised VIP sections, and handled high-pressure situations.
• Coordinated special projects such as company events, workshops or team-building exercises.
• Compiled data from various sources into concise reports for management review.
• Proofread documents prior to submitting them for approval.
• Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

• Created and maintained personnel data and employee schedules.

• Created PowerPoint presentations for internal use or external clients when required.
• Coordinated and managed daily administrative operations of the office.
• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

• Developed and implemented efficient administrative processes to streamline operations.

• Managed data entry and reporting for company projects.

• Served as the primary point of contact between customers and the company, ensuring all inquiries and concerns were addressed professionally.

• Provided quality customer service as a barista, food runner, and cashier
• Managed food orders and packaging for in-store and delivery services.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.