Ashley Lopez
Miami
Summary
Experienced and results-driven door manager with a proven track record in supervising and executing successful marketing strategies, team development, and customer service. Seeking a challenging role where skills in strategic planning, team leadership, and creative problem-solving can be utilized to achieve business objectives. Committed to contributing expertise in driving growth and enhancing customer satisfaction through effective management and innovative solutions.
Overview
4
4
years of professional experience
Work History
Personal Injury Demand Clerk
Dos Santos Law
11.2024 - Current
- Created detailed demand letters for efficient submission.
- Prepared and dispatched personal injury demand packages to insurance companies, ensuring timely and accurate submission.
- Managed phone inquiries related to insurance and claims issues, ensuring efficient communication and resolution.
- Handled administrative tasks efficiently to support the personal injury demand process.
- Welcomed clients in a professional and courteous manner, ensuring a positive first impression.
- Utilized PracticePanther, PerfectLaw, and Westlaw to efficiently manage legal documentation and streamline case management processes.
- Trained staff on the creation of personal injury demand packages, ensuring accuracy and compliance with legal standards.
Manager Door/Hostess
THE DECK WYNWOOD MARKETPLACE
01.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Office Administrator
McKitchenDesigner
08.2022 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Barista, Food Runner, Cashier, Expo
PURA VIDA
04.2021 - 08.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Accelerated Law Program
Barry University
High School Diploma - Homeland Security
LAW ENFORCEMENT OFFICERS' MEMORIAL HIGH SCHOOL
Miami, FL06.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Staff Development
- Policy Implementation
- Schedule Preparation
- Sales management
- Performance Evaluations
- Lead Generation
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Work Planning and Prioritization
- Hiring and Training
Languageproficiencies
- English, Fluent
- Spanish, Fluent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Injury Demand Clerk
Dos Santos Law
11.2024 - Current
Office Administrator
McKitchenDesigner
08.2022 - 07.2024
Manager Door/Hostess
THE DECK WYNWOOD MARKETPLACE
01.2022 - Current
Barista, Food Runner, Cashier, Expo
PURA VIDA
04.2021 - 08.2021
Accelerated Law Program
Barry University
High School Diploma - Homeland Security
LAW ENFORCEMENT OFFICERS' MEMORIAL HIGH SCHOOL
Similar Profiles
Gregory FitzGregory Fitz
Contract Worker at Best-dos Santos Public Health LaboratoryContract Worker at Best-dos Santos Public Health Laboratory
Ana Beatriz MemelliAna Beatriz Memelli
Environmental Recreation at EMEF Eliane Rodrigues dos SantosEnvironmental Recreation at EMEF Eliane Rodrigues dos Santos
RAFAELA VENANCIO GONÇALVESRAFAELA VENANCIO GONÇALVES
NICU Registered Nurse at State Hospital Dr Jayme Dos Santos NevesNICU Registered Nurse at State Hospital Dr Jayme Dos Santos Neves