Ashley Lord
Summary
Dynamic Housekeeper Director at Fairfield Senior and Living Rehabilitation Center, recognized for enhancing customer satisfaction through effective team leadership and innovative cleaning practices. Proven ability to streamline operations and improve employee performance, fostering a culture of excellence and compliance with health and safety standards. Skilled in training and mentoring staff to achieve outstanding results.
Professional hospitality leader, well-versed in managing housekeeping teams to deliver exceptional cleanliness and order. Known for implementing streamlined processes and fostering collaborative team environment. Reliable and adaptable, skilled in maintaining high standards even under changing conditions.
Sales professional prepared for this role with record of achieving significant sales milestones. Known for reliability in team settings and adaptability to changing market conditions. Skilled in client engagement and proficient in closing deals.
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Driven Salesperson well-versed in the intricacies of preparing merchandise for display and sale to maximize exposure and skyrocket sales. Dedicated to utilizing talents to put merchandise on display using visual merchandising techniques.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
19
19
years of professional experience
Work History
Housekeeper Director
Fairfield Senior and Living Rehabilitation Center
11.2024 - 02.2025
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Streamlined daily operations for increased efficiency through effective scheduling and delegation of tasks.
- Evaluated employee performance regularly, recognizing top performers while identifying opportunities for improvement among others.
- Developed customized cleaning procedures for specialty rooms or unique situations, addressing specific needs effectively.
- Mentored new employees, fostering a positive work environment that promoted personal growth and skill development.
- Maintained open lines of communication between management and staff members, fostering strong teamwork within the department.
- Ensured compliance with safety regulations by conducting regular audits and implementing corrective actions as needed.
- Improved overall housekeeping performance with thorough inspections, timely issue resolution, and proactive communication with the team.
- Adapted housekeeping procedures in response to evolving guest needs or industry trends, ensuring continuous improvement of services offered.
- Reduced staff turnover by implementing effective training programs and providing continuous feedback to team members.
- Coordinated special projects such as deep cleans or renovations, ensuring minimal disruption to guests during these processes.
- Oversaw budgeting for the housekeeping department, making strategic decisions regarding resource allocation based on organizational priorities.
- Conducted regular staff meetings to discuss updates, address concerns, share successes, and provide ongoing professional development opportunities.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Managed laundry sorting, washing, drying.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Salesperson, Cashier, Customer Service Manager
Walmart
11.2005 - 12.2018
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Contributed to significant decrease in queue times by streamlining checkout process.
Education
Master of Arts - Organizational Management
Arizona Global Campus
Arizona City, AZ02-2023
Bachelor of Arts - Psychology
Ashford University
San Diego, CA09-2011
Associate of Arts - Psychology And Science
Fairfield Community College
Fairfield, Il09-2008
High School Diploma -
Fairfield Community Highschool
Fairfield, Il05-2003
Skills
- Customer service focus
- Workload prioritization
- Housekeeping
- Health and safety compliance
- Employee relations
- Motivation techniques
- Strong leadership
- Task delegation
- Cleaning and sanitation
- Customer service
- Cleaning practices
- Customer service-focused
- Window cleaning
- Dusting furniture
- Sanitation standards
- Staff training and development
- Department coordination
- Problem-solving
- Teamwork
- Multitasking
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Excellent communication
- Customer satisfaction
- Timekeeping
- Microsoft office
- Administrative skills
High Honor Society
In my first two years of college, I made high honors through out my two years at fairfield community college. Then joined Phi theta kappa. When I graduated I had a gold tassel and High Honor Society Stamp on my Diploma.
Timeline
Housekeeper Director
Fairfield Senior and Living Rehabilitation Center
11.2024 - 02.2025
Salesperson, Cashier, Customer Service Manager
Walmart
11.2005 - 12.2018
Master of Arts - Organizational Management
Arizona Global Campus
Bachelor of Arts - Psychology
Ashford University
Associate of Arts - Psychology And Science
Fairfield Community College
High School Diploma -
Fairfield Community Highschool
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