Ashley Lorenzano
Whittier,CA
Summary
Dedicated Medical Assistant with experience at Agoura Medical Center, skilled in HIPAA compliance and patient scheduling. Proven ability to enhance clinic efficiency and boost patient satisfaction through effective communication and compassionate care. Successfully streamlined appointment processes, reducing wait times and ensuring quality patient experiences in a fast-paced environment.
Overview
2007
2007
years of professional experience
1
1
Certification
Work History
Medical-assistant
- Assisted in patient intake and documentation processes to ensure accurate medical records.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Collaborated with healthcare providers to coordinate patient care and follow-up appointments.
- Administered routine diagnostic tests while maintaining compliance with safety protocols.
- Educated patients on medication use and provided instructions for follow-up care.
- Streamlined appointment scheduling processes to enhance clinic efficiency and reduce wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Volunteer
Agoura Medical Center
Agoura Hills, CA
03.2003 - 10.2006
- Assisted medical staff with patient intake and administrative tasks to enhance workflow efficiency.
- Provided support during community health events, promoting wellness initiatives and patient education.
- Maintained accurate records of volunteer hours and activities to ensure compliance with center policies.
- Collaborated with healthcare professionals to deliver quality patient care in a fast-paced environment.
Education
Certified Medical Assistant - Medical Health
North-West College
West Covina, CA06-2026
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Certification
- CMA - Certified Medical Assistant
Timeline
Volunteer
Agoura Medical Center
03.2003 - 10.2006
Medical-assistant
Certified Medical Assistant - Medical Health
North-West College
Work History
Puente Hills Oncology
Hacienda Pediatrics Medical Center