Ashley Loud
Albany,GA
Summary
Dedicated and compassionate social services professional with experience as a case manager and CPS investigator. Skilled in conducting thorough investigations, assessing client needs, implementing interventions, and providing support to at-risk individuals and families. Possess a strong understanding of laws and regulations, along with excellent communication and crisis intervention skills. Proven ability to build rapport with clients, collaborate with multi-disciplinary teams, and advocate for the well-being of vulnerable populations. Adept at managing complex cases, handling confidential information, and making critical decisions in high-pressure situations. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
4
4
years of professional experience
Work History
Social services case manager/CPS Investigator
Division of Family and Children Services
06.2022 - 04.2024
- Managed a caseload of 38 individuals providing comprehensive and community-based care along with advocating their need
- Completed monthly home visits for all 38 individuals making sure individuals homes are safe and living conditions are optimal
- Partnered with physicians, social worker, activity therapist, nutritionists and other case managers to develop and implement individualized care plans and document individual interactions and interventions in Therap
- Identified care needs of individuals and coordinate responses based on physician advice, insurance limitations and procedural costs
- Researched and analyzed member or community needs to determine program directions and goals
- Attended training for educational staff to properly identify mental and physical disabilities and remediation strategies.
Project Case Manager
The Arc of SWGA
06.2021 - 05.2022
- Managed a caseload of up to 14 families and conducted thorough assessments of families to determine risks to children's safety and well-being
- Developed and implemented individualized service plans to address client needs and ensure child protection
- Collaborated with various professionals and community agencies to coordinate services and support for families
- Teamed with law enforcement and other agencies to mitigate any impending or present danger towards children
- Maintained detailed and accurate case records and documentation in compliance with agency standards and regulations
- Provided crisis intervention and support to families involved in the child welfare system.
Customer account specialist/Dispatcher
Southern Answering Service
01.2020 - 05.2021
- Answered over 200 incoming calls per day at a high-call volume in a professional manner for medical offices and performed switchboard for two major hospitals in Minnesota
- Managed incoming customer inquiries and concerns, providing timely and efficient resolutions to ensure high levels of satisfaction
- Coordinated dispatch schedules for a team of field service technicians, optimizing routes and minimizing travel time to meet customer demands
- Completed routine and complex account updates to resolve problems
- Scheduled appointments with potential and current customers for services
- Coached staff and demonstrated use of system and resources
- Tested new customer accounts and updated existing profiles with latest information
- Answered customer questions regarding problems with accounts and frequently checked patient/client current information whenever scheduling appointments.
Education
Master of Business Administration in Healthcare -
Albany State University
Albany, GA12.2020
Bachelor of Science in Health and Human Performance -
Albany State University
Albany, GA05.2018
Skills
- Strong written and verbal communication skills
- Relationship cultivation
- Great multitasking abilities
- Great problem solving and critical thinking skills
- Timely data-entry and documentation
- Attention to detail
- Interpersonal Skills
- Knowledge of computer systems and technology
- Ability to work independently
- Goal Setting
- Client Advocacy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementHealthcare benefitsCompany Culture401k matchLanguages
English
Bilingual or Proficient (C2)
Timeline
Social services case manager/CPS Investigator
Division of Family and Children Services
06.2022 - 04.2024
Project Case Manager
The Arc of SWGA
06.2021 - 05.2022
Customer account specialist/Dispatcher
Southern Answering Service
01.2020 - 05.2021
Master of Business Administration in Healthcare -
Albany State University
Bachelor of Science in Health and Human Performance -
Albany State University
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