Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Love

Fulton,MO

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

16
16
years of professional experience

Work History

Mental Health Clinician

FRDC-Fulton
01.2024 - Current
  • Assist with scheduling intakes, follow-ups, and Care appointments for psychiatry and psychologist appointments. Help with inbound and outbound call transferring, medical record filing, updating software databases tracking policy deadlines and creating forms using PDF, excel, word keeping, and recording minutes for staff meetings. Updating databases for residents’ arrival, release dates, transfers, and house placements.
  • Balances workload and provides advice, guidance, and direction on a wide range of policies. Reviews, evaluates, and interprets regulatory guidance, policies, and procedures applicable to the health services programs.
  • Conducted comprehensive assessments to evaluate clients' mental health needs and develop tailored treatment plans.
  • Monitored client progress regularly, adjusting treatment interventions based on individual responses and feedback.
  • Educated clients and families about mental health conditions, treatment options, and available resources for ongoing support.
  • Mentored junior clinicians, enhancing their clinical skills through supervision and guidance in best practices for patient care.
  • Trained new clinicians in agency policies and procedures, ensuring consistent service delivery across the organization.
  • Contributed to ongoing professional development programs for staff members, sharing knowledge of current best practices in the field of mental health counseling.
  • Participated actively in weekly case conferences discussing progress/needs of clients to inform overall treatment approach.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.

Medical Scribe

VisionArts-Fulton
09.2022 - 01.2024
  • Preparing and assembling medical record documentation/charts for physician(s) and patients. Prepping the patient for the physician during visits. Capture and transcribe medical record documentation, utilizing an electronic medical records system. Ensuring medical record compliance by self-documentation attestation to include Scribe name, title, and doctor working for as well as specific dates and time entry. Updating patient history, physical exam, and other pertinent health information in the patient record. Preparing and sending all documentation to physician for review and approval. Inputting detailed data entry and facility-specific procedures. Learning about the medical process and using team approach, in patient supervision, and documentation. Maintain accurate records of purchases, pricing, and inventory and ensure timely delivery of products. Monitor inventory levels and place orders as needed. Assist in negotiating contracts and price agreements. With knowledge of office equipment including phones, computers, copiers, etc.
  • Documented patient encounters, ensuring accurate reflection of physician interactions and treatment plans.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Collaborated with healthcare professionals to ensure timely completion of all necessary documentation, facilitating proper billing and reimbursement processes.

Customer Service Representative

Goldschmitt and Associates-Columbia
04.2022 - 09.2022
  • Controlled incoming call inquiries and/or requests regarding products and/or services related to Federal Student loan debit under The Department of Education policies. Assists borrowers by providing information on repayment options, scheduled payments, loan forgiveness and ODR plan coverages, while providing efficient and courteous service. Investigating and resolving routine problems and recognizes when to escalate customer issues. Assists in application tracking, payment quoting, taking payments and scheduling. Analyzes and resolves application or loan processing problems based on borrower’s inquiries. Balances workload and provides advice, guidance, and direction on a wide range of policies. Reviews, evaluates, and interprets regulatory guidance, policies, and procedures applicable to the health services programs. Worked multiple computer systems (Microsoft Office, word, excel, clx, one note, interaction desktop and PowerPoint).
  • Responded to customer inquiries, providing accurate information and resolving issues efficiently.
  • Collaborated with team members to enhance communication strategies and customer satisfaction.
  • Participated in team meetings to discuss performance metrics and strategize enhancements for service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Medical Care Coordinator Mobilization/De-Mobilization

Missouri National Guard-Jefferson City
03.2019 - 03.2022
  • Perform duties under the direct supervision of the State Surgeon General's Office Army. Research and review medical systems (AHLTA, Med Chart, MedPros, etc.) to determine any medical issues/medications that need addressed/evaluated prior to soldiers deploying to an austere environment. Collaborate with other Health Care Professionals to ensure what documents are needed for clearance and review regulations and standards to meet those requirements. Provide Counseling Statements to the Solider of advised medical issue and submit the required documentation to the appropriate CoCOM for review. Education and review the regulations and requirements with the Solider, BH Teams and Physicians. Promote Safety and efficiency for the Solider. Create Excel lists of all units, as well as Power Points to be presented to the correct MRNCO weekly. Screening returning Soldiers for BH and other health care needs that should be addressed. Working with other physicians to set times and dates for these meetings. Travel to SRP locations, to screen and review medical folders on Soldiers one-on-one. Process completed documentations before sending soldiers out of country. Collects, analyzes and provides reports to the MRNCO of units for PDHRA requests and the Commanders within the state regarding the health services programs and BH referrals. Coordinate with suppliers to ensure timely delivery and monitor inventory levels and place orders as needed.
  • Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure compliance in all aspects of medical care coordination activities.

Senior Office Support Assistant

Missouri National Guard-Jefferson City
02.2018 - 01.2019
  • Specific accounting functions for the State Education Assistance Office. Assists the MOANG Program Administrator in researching, reconciling, and preparing financial reports for budgetary control and appropriateness of expenditures. Maintain accurate and up-to-date human resource files, records, and documentation. Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc. Performs periodic audits of HR files and records to collect and file all required documents appropriately. Reviewing expenditures prior to entry report to ensure that they are charged correctly to the correct accounting codes. Reviewing codes for billing (charts, education, and college). Being responsible for all SAMII Financial (a system to update billing) and State TA SharePoint ledger entries. Processing financial transaction and review expenditures ensuring their appropriateness that they fall within the guidelines as set forth by internal, state, and federal policies and procedures. Sending out un-liquated memos/billing memos to all Educational Institutions as directed by the Program Administrator. Monitors internal database and ensures that quarterly allotments are not over expended. Maintain a paper copy of yearly funding, allotment revisions, invoices, refunds, and other related financial documentation. Give a briefing monthly on the reports to be updated for quarterly reports. Monitor and reconcile internal databases with SAMII system monthly and prepare financial reports for all funds and budgetary control. Maintain liaison with State Resource and Finance on accounting related issues. Interact with the Attorney General's office on the processing of recoupments. Researches, interprets, analyzes, and applies regulations, policies, procedures and legal decisions to work and/or resolve complex financial issues/problems.
  • Implemented improvements in office procedures, resulting in streamlined workflows and increased productivity.
  • Coordinated office activities, ensuring efficient operation and communication among staff.
  • Conducted regular audits of office supplies, ensuring availability while minimizing costs through effective inventory management.
  • Organized new hire, security and temporary paperwork.

Resolution Specialist

Rose International-Jefferson City
02.2017 - 02.2018
  • Controlled incoming call inquiries and/or requests regarding products and/or services related to insurance under the hospitals policies. Assists providers and hospitals by providing information on billing codes (ICD-9 and CPT) and explanation of benefits on patient’s coverage, while providing efficient and courteous service. Investigating and resolving routine problems and recognizes when to escalate customer issues. Assists in order tracking, price quoting, and scheduling. Analyzes and resolves insurance processing problems based on hospitals and physicians’ inquiries. Balances workload and provides advice, guidance, and direction on a wide range of policies. Reviews, evaluates, and interprets regulatory guidance, policies, and procedures applicable to the health services programs. Worked multiple computer systems (Microsoft Office, word, excel, and PowerPoint).
  • Resolved customer inquiries using CRM software, enhancing satisfaction and retention.
  • Assisted in developing process improvements to streamline resolution workflows.
  • Documented resolutions in knowledge management system, supporting team training efforts.
  • Mentored new staff on best practices for handling customer escalations efficiently.
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.

Residential Coach

Calo-Lake Ozark
10.2016 - 02.2017
  • Coach and interact with teens in a school, living, and play environment. Coaches model how to interact with peers, talk about life in productive ways, and provide positive role modeling. Assist teens with daily living activities to teach reasonability. Such as cooking, cleaning rooms, picking up after themselves etc. Provide transportation to different locations as in medical appointments, movies, swimming, as well as hospitals. Reporting daily logs on individual situations, regarding life skills with the teens or behavior related. Very detailed on the day observed with the teen. Balances workload and provides advice, guidance, and direction on a wide range of policy, inspection/ exercise, strategic planning. Administer medication, first aid, and CPR if needed. CPI certified to protect yourself and others from unwanted actions/tantrums.
  • Facilitated group activities, enhancing social skills and peer interactions.
  • Implemented individualized care plans, promoting emotional and behavioral development.
  • Supported youth in daily living skills, fostering independence and self-reliance.
  • Addressed behavioral issues promptly, employing de-escalation techniques effectively.
  • Managed challenging behaviors effectively using de-escalation techniques and implementing appropriate interventions when necessary.
  • Improved residents'' quality of life through consistent monitoring and assessment of their needs, preferences, and goals.
  • Implemented crisis prevention strategies based on early warning signs to maintain a safe and stable living environment for all residents.
  • Supported families in understanding their loved ones'' progress within the residential program through regular communication updates.
  • Developed personalized plans for residents to achieve increased independence and selfsufficiency.
  • Assisted residents in developing essential life skills such as budgeting, time management, meal planning, and personal hygiene practices.

ATM Teller, Teller

US Bank-Eldon
02.2016 - 08.2016
  • Provides account services to customers by receiving deposits on their personal checking account or loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Sells cashier's checks, traveler's checks, and series e bonds. Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports. Answers questions in person or on telephone and refers customers to other bank services as necessary. Analyzes and resolves currency processing problems based on customer inquiries. Complete different ranges of difficult financial technical issues or problems. Cross-sells bank products by answering inquiries, informing customers of new services by phone or person, and product promotions, ascertaining customers' needs, and directing customers to a branch representative. Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals. Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins. Reconciles loan coupons and other transactions. Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller. Handling large amounts from Vault to ATM to restocking. Complies with bank operations and security procedures by participating in all dual control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof. Maintains customer confidence and protects bank operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed.
  • Maintained ATM cash levels to ensure operational readiness.
  • Assisted customers with account inquiries and transaction details.
  • Strengthened internal controls by conducting periodic audits of cash drawers, vaults, and other areas containing sensitive materials or financial instruments.
  • Supported team members in achieving service excellence through collaboration and knowledge sharing.
  • Maintained high levels of security by promptly reporting suspicious activities to supervisors.
  • Streamlined ATM operations with routine maintenance and troubleshooting efforts.
  • Promoted a positive banking experience for customers by addressing inquiries, concerns, or complaints in a professional manner.
  • Ensured accurate cash handling through diligent balancing and reconciliation procedures.

Cashier

Walmart-Boonville
04.2013 - 12.2015
  • Check cashing for non-personal checks, complete money orders, and money transfers. Knowing the stock supplies for the store, ordering low inventory supplies. Currency exchanges, making drops into night box. Completed reports for currency reports and ordering money from companies. Scanning supplies from purchases, maintain costumer service attitude, resolving complaints and reviews of other employees.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing product information and service support.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Balanced cash register at shift end, ensuring accuracy in financial reporting.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Managed inventory levels by restocking merchandise as needed throughout the day.
  • Trained new cashiers on procedures, fostering a supportive team environment.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Direct Care Staff

Sisters Supportive Living-Boonville
05.2011 - 01.2013
  • Helping individuals with daily activities on everyday living. Laundry, cooking, list making, counting money, writing, computer skills. Administering medication, keeping logs and ordering medication separate in different computer systems. Reordering medications as well as reporting when meds became missing or not taken. Driving Clients to doctor appointments, parent visits, and other locations to help with merging them into the community. Inputting logs into computer systems, scheduling events, etc.
  • Monitored residents' health and well-being, reporting changes to healthcare professionals.
  • Assisted residents with daily living activities, promoting independence and dignity.
  • Implemented care plans effectively, ensuring personalized support for each resident's needs.
  • Participated in training sessions, enhancing skills in person-centered care practices.
  • Enhanced patient well-being by providing compassionate and attentive care in daily routines.
  • Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
  • Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.

Nursing Assistant

Lakeview Nursing Home-Boonville
06.2010 - 01.2011
  • Helping residents with everyday tasks, cleaning, bathing, etc... Administer medication residents as well as insulin shots. Complete logs of all events daily and entries of arrivals or visitors. Ordering supplies and lists of medication through varies companies.
  • Monitored vital signs and reported changes to nursing staff.
  • Maintained cleanliness and organization of patient care areas.
  • Collaborated with healthcare team to develop individualized care plans.
  • Provided emotional support to patients and families during difficult times.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Documented care actions by completing records and logs in medical software system.

Cashier/cook

Hardee's-Boonville
05.2009 - 01.2010
  • Completing orders for customers, on computer systems with relaying orders to other employees. Counting cash drawers daily and making currency exchanges when draw is low or off count. Making orders for costumers and delivering their products in a professional manner.
  • Processed customer transactions efficiently using point-of-sale system.
  • Assisted customers in selecting menu items and addressing inquiries.
  • Maintained cleanliness and organization of work area to enhance service flow.
  • Handled cash register operations accurately, ensuring balanced end-of-shift reports.
  • Trained new staff on cash handling procedures and customer service best practices.
  • Collaborated with team members to improve service speed during peak hours.
  • Implemented inventory management practices to reduce waste and ensure stock availability.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Associate of Applied Business -

State Fair Community College
Boonville, MO
05-2016

High school diploma or GED -

Boonville High School
Boonville, MO
05-2010

Skills

  • Experience with ICD-9 documentation
  • Database management
  • Microsoft SharePoint
  • Experience with ICD-10 implementation
  • Patient record management
  • Customer service
  • Communication skills
  • Sales
  • Organizational skills
  • Phone etiquette
  • Data entry
  • CPT coding
  • Microsoft Excel
  • Medical coding
  • Medical receptionist
  • Child welfare
  • Microsoft Word
  • Microsoft PowerPoint
  • Management
  • Time management
  • Payroll
  • Financial services
  • Suicide risk assessment
  • Attention to detail
  • Problem-solving
  • Multitasking
  • Case documentation
  • Decision-making

Timeline

Mental Health Clinician

FRDC-Fulton
01.2024 - Current

Medical Scribe

VisionArts-Fulton
09.2022 - 01.2024

Customer Service Representative

Goldschmitt and Associates-Columbia
04.2022 - 09.2022

Medical Care Coordinator Mobilization/De-Mobilization

Missouri National Guard-Jefferson City
03.2019 - 03.2022

Senior Office Support Assistant

Missouri National Guard-Jefferson City
02.2018 - 01.2019

Resolution Specialist

Rose International-Jefferson City
02.2017 - 02.2018

Residential Coach

Calo-Lake Ozark
10.2016 - 02.2017

ATM Teller, Teller

US Bank-Eldon
02.2016 - 08.2016

Cashier

Walmart-Boonville
04.2013 - 12.2015

Direct Care Staff

Sisters Supportive Living-Boonville
05.2011 - 01.2013

Nursing Assistant

Lakeview Nursing Home-Boonville
06.2010 - 01.2011

Cashier/cook

Hardee's-Boonville
05.2009 - 01.2010

Associate of Applied Business -

State Fair Community College

High school diploma or GED -

Boonville High School

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