Ashley Lovell
Fultondale,Al
Summary
Dedicated Leasing Professional offering excellent skills in customer service, telephone etiquette, and issue response. Works cooperatively with property owners, vendors, and residents. Thorough understanding of housing laws and resident management. Success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Arlington Properties- AVIA And Stoney Brook Apt
Birmingham, AL
03.2018 - Current
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Office Manager/ Assistant, Urologist
Norwood Clinic
Birmingham, Al
09.2013 - 06.2016
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Developed close working relationships with the front office and back-office staff.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
Education
Diploma -
Chelsea High School
2008
Skills
- YardiOne
- CoreLogic
- RentDebt
- RentCafe
- Precise money management
- Ability to complete and exceed deadline requirements
- Ability to multitask
- File Auditing
Professional Profile
- Excellent communication and interpersonal skills.
- Detail-oriented and highly organized.
- Strong customer service skills.
- Skilled in time management and the ability to prioritize tasks.
- Excellent critical thinking and problem-solving skills.
Timeline
Leasing Consultant
Arlington Properties- AVIA And Stoney Brook Apt
03.2018 - Current
Office Manager/ Assistant, Urologist
Norwood Clinic
09.2013 - 06.2016
Diploma -
Chelsea High School
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