Ashley Lowman
Summary
Dynamic leader with proven expertise in employee management and customer relationships honed at Hyatt House. Excelled in loss prevention and policy enforcement, enhancing operational efficiency and customer satisfaction. Skilled in pivot tables and fostering team growth, consistently achieving challenging business goals. Demonstrates exceptional ability to nurture customer and team connections, driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Assistant Store Leader
Aldi
08.2024 - 01.2025
- Managed team workload to reach production targets.
- Created staff schedules, approved requested time off and updated reports.
- Answered product questions and assisted customers in selection and checkout.
Assistant General Manager
Hyatt House
01.2019 - 09.2020
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Assistant General Manager
Hyatt Place
02.2016 - 04.2019
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Bachelor of Business - Accounting
Aiken Tech
Aiken, SCSkills
- Customer relationships
- Policy enforcement
- Employee management
- Pivot tables
- Store maintenance
- Employee scheduling
- New hire training
- IDX systems
- Health and safety
- Loss prevention
Timeline
Assistant Store Leader
Aldi
08.2024 - 01.2025
Assistant General Manager
Hyatt House
01.2019 - 09.2020
Assistant General Manager
Hyatt Place
02.2016 - 04.2019
Bachelor of Business - Accounting
Aiken Tech