Ashley Luberts
Lynwood Center,WA
Summary
I am a hard-working individual who believes no task is too big or too small to accomplish what is necessary. I love working in teams and take great value in the work I provide while welcoming new challenges. I have a variety of different skills and love to learn new things with each new employment opportunity. I learn fast, am very efficient in my work, and I have excellent customer service skills.
Overview
7
7
years of professional experience
Work History
Order Fulfillment Associate
Amazon Fulfillment center
Everett, WA
11.2023 - Current
- Processed incoming orders in a timely manner according to company standards.
- Verified order accuracy prior to shipment.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Packaged items for shipping following established procedures.
Supervisor/Coffee Barista
Starbucks
Seattle , WA
06.2022 - 11.2023
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts and inspected machinery.
- Ensured compliance with health department regulations related to food handling practices.
- Greeted customers and assisted customers with ordering coffee drinks, food items, and other beverages based on their preferences.
Patient Services Representative
The Everett Clinic
Everett, WA
12.2016 - 08.2018
- Verified insurance information, scheduled appointments, took inbound calls/ made outbound calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into the electronic health record system EPIC.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted other departments with various tasks as requested by supervisor.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
High School Diploma -
Meadowdale High School
Lynnwood, WA06-2016
Some College (No Degree) - Multiple
Edmonds Community Center
Edmonds, WASkills
- Order Processing and fulfillment
- Teamwork And Collaboration
- Physical Stamina and Heavy Lifting
- Team Leadership
- Detail Oriented
- Forklift Driving
- Customer Service
- Safe Food Handling Procedures
- Critical Thinking
- Patient Relations
Timeline
Order Fulfillment Associate
Amazon Fulfillment center
11.2023 - Current
Supervisor/Coffee Barista
Starbucks
06.2022 - 11.2023
Patient Services Representative
The Everett Clinic
12.2016 - 08.2018
High School Diploma -
Meadowdale High School
Some College (No Degree) - Multiple
Edmonds Community Center
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