Ashley Lucas
Long Island,NY
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shelter Shift Supervisor
Acacia
12.2022 - Current
- Led staff members, ensuring smooth operations and high-quality service delivery
- Managed staff scheduling, task assignments, and training programs to improve team efficiency
- Provided direct support to shelter clients, addressing concerns and ensuring safety
- Managed crisis situations calmly and followed established protocols
- Maintained accurate records and prepared reports to ensure compliance
- Collaborated with stakeholders to provide comprehensive client support
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Supervised ongoing daily production phases.
Phlebotomist
Northwell Health Intern
02.2023 - 02.2025
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Assisted students pm how to maintain a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Help assist students on how to perform difficult venipunctures on patients with challenging veins, minimizing discomfort and increasing success rate.
- Applied knowledge of HIPAA regulations to maintain patient confidentiality throughout the internship experience.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays for students
- Assisted students on how to use personal protective equipment correctly to protect coworkers and patients
Team Leader
Target
07.2016 - 10.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Assistant Manager
Lady Foot Locker
04.2016 - 07.2017
- Led staff members, ensuring smooth operations and high-quality service delivery
- Managed staff scheduling, task assignments, and training programs to improve team efficiency
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Completed store opening and closing procedures by counting drawers and managing security.
- Trained new associates in successful sales and performance strategies.
Education
NHA Phlebotomy License - Phlebotomy
Long Island School of Healthcare Careers
Deer Park, NY03-2025
EKG Technician Certificate - EKG
Long Island School of Health Careers
Deer Park, NY04-2025
Skills
- Interpersonal skills
- Schedule management
- Operations management
- Policy enforcement
- Staff scheduling
- Safety
- Shift reporting
- Safety reviews
- Team leadership
- Positive attitude
- Staff supervision
- Flexible schedule
- Professional appearance
Certification
- Licensed Phlebotomy
- EKG Technician
Timeline
Phlebotomist
Northwell Health Intern
02.2023 - 02.2025
Shelter Shift Supervisor
Acacia
12.2022 - Current
Team Leader
Target
07.2016 - 10.2022
Assistant Manager
Lady Foot Locker
04.2016 - 07.2017
NHA Phlebotomy License - Phlebotomy
Long Island School of Healthcare Careers
EKG Technician Certificate - EKG
Long Island School of Health Careers