Ashley Luciano
Paducah,KY
Summary
Dedicated and compassionate health care professional with a combined 16 years educational and job related experience. Providing assistance, empathy, and patience within a medical environment. Established competency in patient care, documentation, communication, and collaboration with other health care professionals. Team player driven to provide excellent patient care and customer and medical services.
Overview
4
4
years of professional experience
Work History
Medical Assistant
The Massage Doctor
Paducah, KY
01.2024 - Current
- Filed insurance claims forms in accordance with applicable regulations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Registered new patients into practice management software program accurately entering demographic information.
- Inspected equipment to ensure proper working order prior to use on patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Pharmacy Technician
Rick's Pharmacy
Paducah, KY
03.2023 - 01.2024
- Restocked shelves with new supplies of medications as needed.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Managed filing of prescriptions, both electronically and manually.
- Provided education materials about medications to patients upon request.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Answered telephones to respond to questions or requests.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Prepared medication orders and refilled prescriptions under pharmacist supervision.
Receptionist/ Medical Assistant
Premier Spa
Murray, KY
04.2020 - 03.2023
- Managed medical records using an electronic health record system.
- Processed referrals for specialist visits or diagnostic tests.
- Prepared patient charts prior to each appointment.
- Provided education to patients about their medications or treatments.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Verified insurance coverage for each patient visit.
- Provided guidance to patients regarding their care plan or treatment options.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Collected payments from patients for services rendered.
- Maintained a clean work environment by adhering to infection control protocols.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Greeted patients and visitors in a professional and friendly manner.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Scheduled appointments for patients via phone and in person.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Associate of Arts - General
West Kentucky Community And Technical College
Paducah05-2020
Certificate - Medical Assistant
West Kentucky Community And Technical College
Paducah 12-2009
Associate of Applied Science - Pharmacy Technician
Paducah Technical College
Paducah 05-2008
Timeline
Medical Assistant
The Massage Doctor
01.2024 - Current
Pharmacy Technician
Rick's Pharmacy
03.2023 - 01.2024
Receptionist/ Medical Assistant
Premier Spa
04.2020 - 03.2023
Associate of Arts - General
West Kentucky Community And Technical College
Certificate - Medical Assistant
West Kentucky Community And Technical College
Associate of Applied Science - Pharmacy Technician
Paducah Technical College