Ashley Lucio
Mesquite,TX
Summary
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
SAGE Dining Services
08.2020 - 10.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Lead Cook
Oak'd Handcrafted BBQ
09.2018 - 10.2020
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Developed innovative seasonal menus that catered to diverse dietary needs and preferences, resulting in increased customer satisfaction.
- Streamlined prep work by organizing kitchen stations effectively and training junior staff on best practices for efficient workflow.
Receptionist
A-Star Driving School
11.2017 - 08.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Housekeeping Supervisor
Double Tree Hotel By Hilton
08.2014 - 09.2015
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Education
GED -
Richardson High School
Richardson, TXSkills
- Cash Handling
- Coaching
- Work Planning
- Employee Evaluation
- Documentation and Reporting
- Client Service
- Attention to Detail
- Giving Constructive Feedback
- Work Planning and Prioritization
- Coaching and Mentoring
- Sales Expertise
- Teamwork and Collaboration
- Problem-Solving
Certification
- Certified TABC
- Foodhandlers
- Bilingual
Timeline
Team Leader
SAGE Dining Services
08.2020 - 10.2023
Lead Cook
Oak'd Handcrafted BBQ
09.2018 - 10.2020
Receptionist
A-Star Driving School
11.2017 - 08.2018
Housekeeping Supervisor
Double Tree Hotel By Hilton
08.2014 - 09.2015
GED -
Richardson High School