ASHLEY LUGO
Stockton,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals,While learing new things to further my career.
Overview
7
7
years of professional experience
Work History
Lead Production Associate
Tesla
04.2021 - 04.2024
- Monitored production processes to ensure compliance with quality standards and made necessary adjustments to maintain product integrity
- Coordinated equipment maintenance schedules to minimize downtime and maximize equipment utilization
- Led a team of 45 production workers in meeting daily production targets and ensuring on-time delivery of products
- Collaborated with engineering teams to develop new products and improve existing ones based on customer feedback
Debt Collector/Customer Service
PERFORMANT RECOVERY INC
12.2018 - 05.2021
- Resolved customer inquiries regarding their debts in a professional and timely manner, providing clear explanations of outstanding balances and payment options available
- Maintained accurate records of all collection activities, ensuring compliance with regulatory requirements
- Recognized as top performer within the team for consistently achieving high levels of customer satisfaction and debt payoff
Customer Service Representative
Planet Home Lending
01.2020 - 04.2021
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Utilized effective communication skills to establish rapport with debtors, facilitating successful payment arrangements
Maintenance Technician
Lamplighter Apartments
06.2017 - 12.2018
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Ordered parts and maintained adequate inventory.
- Diagnosed issues with appliances and made repairs.
Education
High school diploma -
Stockton adult school
Stockton, CA05.2017
Skills
- Assembly
- Warehouse Experience
- Manufacturing
- Quality Inspection
- Microsoft Office
- Quality Assurance
- Load & Unload
- Mechanical Knowledge
- Equipment Operation
- Equipment Troubleshooting
- Work Order Interpretation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Production Associate
Tesla
04.2021 - 04.2024
Customer Service Representative
Planet Home Lending
01.2020 - 04.2021
Debt Collector/Customer Service
PERFORMANT RECOVERY INC
12.2018 - 05.2021
Maintenance Technician
Lamplighter Apartments
06.2017 - 12.2018
High school diploma -
Stockton adult school